Casey Walsh
Summary
A resourceful, reliable, self-motivated team player who has been recognized for leadership capabilities and has taken on both informal and formal leadership roles in various work environments. Who enjoys leveraging teamwork and personal strengths to deliver exceptional performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Account Representative
Marsh and McLennan
11.2022 - Current
- Maintained and coordinated over 30+ client renewals with over $2.5M to $4M of annual revenue over multiple diverse industries globally
- Facilitated multiple insurance renewals that resulted in successful and beneficial renewals for the organization's client retention initiatives
- Developed, organized, and strengthened relationships across departments and teams within the organization that lead to effective partnerships during multiple renewal timelines with effective and timely communication of critical information.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Mentored junior account representatives, sharing industry knowledge and best practices for career growth.
Senior Account Coordinator
Marsh and McLennan
08.2021 - 11.2022
- Maintained and coordinated over 30+ client renewals with over $50,000 to $2,000,000 of annual revenue over multiple diverse industries within the continental United States
- Facilitated multiple insurance renewals that resulted in successful and beneficial renewals for the organization's client retention initiatives
- Developed, organized, and strengthened relationships with multiple client teams that lead to effective partnerships during multiple renewal timelines with effective and timely communication of critical information
- Effectively and consistently provided high quality, thorough, detailed, and intricate deliverables that were crucial to the active insurance renewals with clients during key milestones during the renewal process
- Expanded knowledge within the Microsoft office suite and developed new skills within the Salesforce ecosystem.
Administrative Intern
UK Healthcare Center for Quality Value and Safety
02.2021 - 05.2021
- Designed and executed an enterprise efficiency survey for discharges at UK Healthcare gaining valuable information about occupational participation and understanding of the discharge process
- Intricate in the Surgical Process's reimaging at the Kentucky clinic that potentially led to a decrease in surgical site infections for high infection rate surgeries such as colectomy and other colon surgeries
- Delivered influential feedback to several affinity groups at UK Healthcare about Surgical Site Infections, Discharge Efficiency, Falls, and MRI Throughput.
Administrative Intern
UK Healthcare Patient Experience
08.2020 - 11.2020
- Acquired information regarding COVID-19 Contact Tracing screening processes across academic medical centers in the region and Vizient Comparison Hospitals for the enterprise
- Presented findings for benchmark project for UK Healthcare COVID-19 visitation and restriction guidelines.
Patient Transporter
Crothall Healthcare at UK Healthcare
05.2019 - 05.2021
- Ensured safe, reliable, and timely transports of all patients at UK Healthcare
- Accountable for the transportation of COVID-19 patients throughout the enterprise
- Ensured proper protocols were followed for personal protection equipment regarding infection disease protocols for safe transports throughout the hospital.
Baseball Hospitality Aid
University of Kentucky Athletic Hospitality
02.2018 - 02.2021
- Oversaw all premium seating and external event operations at the Kentucky Proud Park
- Ensured excellent customer service by answering any guest's questions while in the lounge and maintained a professional environment during the game.
Men's Basketball Hospitality Aid
University of Kentucky Athletic Hospitality
10.2017 - 02.2021
- Oversaw all premium seating and external event operations at the K-Fund Room
- Ensured excellent customer service by answering any guest's questions while in the lounge and maintained a professional environment during the game.
Kentucky Football Hospitality Aid
University of Kentucky Athletic Hospitality
08.2016 - 11.2020
- Oversaw all premium seating and external event operations at the Woodford Reserve Club
- Ensured excellent customer service by answering any guest's questions while in the lounge and maintained a professional environment during the game.
Education
Bachelor of Health Science in Clinical Leadership and Management -
University of Kentucky
Lexington, KY05.2021
Skills
- Analytical and proven problem solver
- Dedicated and focused work ethic
- Excellent punctuality understands the value of meeting commitments
- Hands-on learner, willing to "roll-up sleeves" to deliver results
- Respectful and Professional team player
- Software Capabilities- Microsoft Office 2016- Excel, Word, and PowerPoint JMP, Tableau, Qualtrics survey builder, Microsoft 365
- Data-driven decision-making
- Sales Presentations
- Data Analytics
- Business process optimization
- Employee Mentoring
- Industry Expertise
- Account Reconciliation
Certification
- Essential Employability Qualities (EEQ) Certified Program
- Lean Six Sigma White Belt Certification
- Quality Improvement training hosted by Cincinnati Children's Hospital
- Facilitating Quality Improvement Teams and Meetings training hosted by UK Healthcare
- Institute of Healthcare Improvement (IHI) training in patient safety and quality.
Licensing
Property & Casualty Producer License, Illinois – Resident, California – Nonresident, Georgia – Nonresident, Minnesota – Nonresident, Missouri – Nonresident, North Carolina – Nonresident, Nebraska – Nonresident, New Jersey – Nonresident, New York – Nonresident, Ohio - Nonresident
Affiliations
- Insurance Associates
- Young Professionals
- ACRG
- Marsh PRIDE
Timeline
Senior Account Representative
Marsh and McLennan
11.2022 - Current
Senior Account Coordinator
Marsh and McLennan
08.2021 - 11.2022
Administrative Intern
UK Healthcare Center for Quality Value and Safety
02.2021 - 05.2021
Administrative Intern
UK Healthcare Patient Experience
08.2020 - 11.2020
Patient Transporter
Crothall Healthcare at UK Healthcare
05.2019 - 05.2021
Baseball Hospitality Aid
University of Kentucky Athletic Hospitality
02.2018 - 02.2021
Men's Basketball Hospitality Aid
University of Kentucky Athletic Hospitality
10.2017 - 02.2021
Kentucky Football Hospitality Aid
University of Kentucky Athletic Hospitality
08.2016 - 11.2020
Bachelor of Health Science in Clinical Leadership and Management -
University of Kentucky
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