Casey Ward
Springfield,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
STNA
Villa Springfield Nursing And Rehabilitaion Center
09.2022 - 09.2023
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Assisted patients in daily activities, promoting their independence and dignity.
- Collaborated with nursing staff to ensure timely delivery of medications and treatments.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Administered basic first aid when necessary, prioritizing patient well-being above all else.
Packer
Facil
11.2021 - 03.2022
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Improved team collaboration through effective communication and coordination with coworkers.
Shift Manager
Dollar General
04.2017 - 04.2018
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
High School Diploma -
Springfield High School
Springfield, OH05.2009
Skills
- Appointment Scheduling
- Paperwork Processing
- Data Collection
- Call Management
- Data Entry
- Money Handling Abilities
- Research
- Computer Proficiency
Timeline
STNA
Villa Springfield Nursing And Rehabilitaion Center
09.2022 - 09.2023
Packer
Facil
11.2021 - 03.2022
Shift Manager
Dollar General
04.2017 - 04.2018
High School Diploma -
Springfield High School
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