Casey Ward
Springfield,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
STNA
Villa Springfield Nursing And Rehabilitaion Center
Springfield, OH
09.2022 - 09.2023
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Assisted patients in daily activities, promoting their independence and dignity.
- Collaborated with nursing staff to ensure timely delivery of medications and treatments.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Administered basic first aid when necessary, prioritizing patient well-being above all else.
Packer
Facil
Springfield, OH
11.2021 - 03.2022
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Improved team collaboration through effective communication and coordination with coworkers.
Shift Manager
Dollar General
Springfield, Oh
04.2017 - 04.2018
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
High School Diploma -
Springfield High School
Springfield, OH05.2009
Skills
- Appointment Scheduling
- Paperwork Processing
- Data Collection
- Call Management
- Data Entry
- Money Handling Abilities
- Research
- Computer Proficiency
Timeline
STNA
Villa Springfield Nursing And Rehabilitaion Center
09.2022 - 09.2023
Packer
Facil
11.2021 - 03.2022
Shift Manager
Dollar General
04.2017 - 04.2018
High School Diploma -
Springfield High School
Similar Profiles
J'Khoury BrownJ'Khoury Brown
Certified Nursing Assistant at Memorial City Nursing And Rehabilitaion CenterCertified Nursing Assistant at Memorial City Nursing And Rehabilitaion Center
AUGUSTA ADUAUGUSTA ADU
Registered Nurse at Princeton Place Nursing And Rehabilitaion CenterRegistered Nurse at Princeton Place Nursing And Rehabilitaion Center
Alicia HaynesAlicia Haynes
KMA at Beaver Dam Nursing And Rehabilitaion CenterKMA at Beaver Dam Nursing And Rehabilitaion Center