Casey Warren
McAlester,OK
Summary
Enthusiastic computer technician proudly offering several years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.
Overview
1
1
year of professional experience
Work History
IT Technician
Wav11
McAlester, OK
05.2024 - Current
- Performed end-to-end network infrastructure installations, including cabling, switch/router configuration, and network overhauls for schools, government facilities, and businesses.
- Delivered onsite and remote IT support for diverse environments, diagnosing and resolving hardware, software issues.
- Managed in-house IT repair projects (system rebuilds, malware removal, upgrades, and data recovery).
- Worked within secure environments (schools, police departments, correctional facilities), following strict security and confidentiality protocols.
- Coordinated with clients to plan and deploy IT solutions, minimizing downtime and maximizing reliability.
- Maintained ticket documentation, service logs, and client communication records.
- Was responsible for configuring and maintaining our clients VPN's and fitting in upgrades wherever possible.
- Troubleshot network connectivity issues and maintained system performance.
- Responsible for upgrading and/or replacing filtering systems onsite
Education
High School Diploma -
Hartshorne High School
HartshorneNetwork PC Support Technician - Technical Networking
Kiamichi Technology Center
McAlester, OKSkills
- Network troubleshooting
- Network maintenance
- VPN configuration
- VPN deployment
- IT project management
- Remote support
- Client communication
- SonicWall deployments
- SonicWall configuration
Technical Certifications
- CompTIA: IT Fundamentals
- Cisco: IT Essentials
- Cisco: Intro to Cybersecurity
- Cisco: Endpoint Security
- NDG: Linux Essentials
- TESTOUT: Server Pro
- CTTC: Computer Repair Technician
- CTTC: Computer Networking Technician
- CTTC: Fundamentals of Technology
- ETA: Customer Service Specialist (CSS)
- SHL: Windows Desktop Administration
- SHL: Technical Help Desk
- SHL: Computer Fundamentals
- SHL: Basic Computer Literacy
- Tosa: Cybercitizen
- OSHA 10 – General Safety & Health
- Microburst: Employability Soft Skills
Timeline
IT Technician
Wav11
05.2024 - Current
High School Diploma -
Hartshorne High School
Network PC Support Technician - Technical Networking
Kiamichi Technology Center