Casey Warrer
Sandusky,OH
Summary
Hardworking and goal-oriented Infrastructure Engineer maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network and application downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Infrastructure Engineer II
Fisher-Titus Medical Center
03.2019 - Current
- Supporting 200+ servers and 1600+ workstations
- Act as Tier 3 support and interact with teams and customers remotely and face-to-face
- Collaborate with teams and vendors to ensure maximum uptime and customer satisfaction in a 24/7/365 healthcare environment
- Create and maintain technical documentation for Information Services as well as customers
- Managing a Microsoft Active Directory domain including Group Policy, DNS, and Azure AD synchronization
- Deploying and maintaining VMware vCenter infrastructure and it's Pure Storage array
- Manage Microsoft 365 and Azure hybrid environment
- Migrated 2000 on-prem Outlook mailboxes to Microsoft 365
- Maintain server and SQL backups and snapshots
- Plan, test, and perform all software and server updates and manage organization-wide scheduled downtime events
- Deploy infrastructure to new and existing real-estate
- Manage cybersecurity auditing and remediation
- Support network infrastructure including firewalls, switches, wireless access points, integrated devices, RTLS, cabling, etc
Senior Help Desk Technician
Fisher-Titus Medical Center
06.2017 - 03.2019
- Acted as a Tier 2 support technician to troubleshoot incoming tickets and deliver warm-handoffs to other teams
- Image and deliver workstations and laptops for customers and educate them on proper use
- Create user accounts across Active Directory, EMR systems, financial systems, HR systems, and more
Education
Associate of Science - Computer Science
Bowling Green State University - Firelands Campus
Huron05.2015
Skills
- Virtualization Technologies
- Incident Management
- Server Hardware Troubleshooting
- System Administration
- Windows Server Administration
- Compliance understanding
- Scripting and Programming
- Training and mentoring
- Project Oversight
- IT Security Best Practices
- Technical Documentation & Reporting
- Microsoft Exchange
Certification
- ITIL 4 Foundation - March 2024
- CompTIA Server+ - August 2021
Timeline
Infrastructure Engineer II
Fisher-Titus Medical Center
03.2019 - Current
Senior Help Desk Technician
Fisher-Titus Medical Center
06.2017 - 03.2019
Associate of Science - Computer Science
Bowling Green State University - Firelands Campus
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