Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Casey White

Customer Service Representative
Evansville,Indiana
Casey White

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help the team achieve company goals. Experienced Customer Service Representative bringing three years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
years of professional experience

Work History

Safe Haven, LLC

Property Manager
01.2023 - Current

Job overview

  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.

NOW Counseling, LLC

Certified Peer Support Specialist
01.2020 - 12.2022

Job overview

  • Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
  • Improved the quality of care for clients by actively participating in treatment planning meetings and offering insights from a peer perspective.
  • Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.

Madison Correctional Facility

Maintenance Crew Member
07.2014 - 04.2020

Job overview

  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
  • Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.

Teleservice Direct

Customer Service Supervisor
08.2007 - 08.2012

Job overview

  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Education

Ivy Tech Community College of Indiana Indianapolis, IN

Associate of Applied Science from Social Work
05.2022

University Overview


  • Dean's List for duration of schooling
  • Awarded: Phi Theta Kapa, All Academic
  • 4.0 GPA


  • Phi Theta Kapa Member
  • magna cum laude graduate

Skills

  • Point-of-sale proficiency
  • Handling Escalations
  • Policy Enforcement
  • Decision-Making
  • Problem-Solving
  • Time Management
  • Performance Evaluations
  • Records Management
  • Complaint Resolution
  • Delegating Work
  • Team Development

Timeline

Property Manager
Safe Haven, LLC
01.2023 - Current
Certified Peer Support Specialist
NOW Counseling, LLC
01.2020 - 12.2022
Maintenance Crew Member
Madison Correctional Facility
07.2014 - 04.2020
Customer Service Supervisor
Teleservice Direct
08.2007 - 08.2012
Ivy Tech Community College of Indiana
Associate of Applied Science from Social Work
Casey WhiteCustomer Service Representative