Casey Zych
Senior Customer Service Representative
Plymouth,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining meaningful professional relationships to increase retention and drive business results.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Customer Solutions Representative
Prudential
Plymouth, MN
06.2016 - Current
- Managed over 70 customer calls per day.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Implemented and developed customer service training processes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
New Business Coordinator
North Star Resource Group
Minneapolis, MN
09.2015 - 06.2016
- Communicated directly with insurance and investment companies to ensure proper handling of all new business cases.
- Actively tracked progress of all insurance and securities transactions for swift completion.
- Provided consistent follow-up with advisors and administrative assistants.
- Developed and maintained database of records to facilitate smooth transactions for financial processes.
Customer Service Supervisor
Whole Foods Market
Maple Grove, MN
07.2013 - 09.2015
- Drove team effort to fundraising goals over $10k consistently, working closely with cashiers and fellow supervisors.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Trained and oriented associates to maximize team performance.
Sales Associate
Pier 1 Imports
Saint Paul, MN
08.2011 - 07.2013
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Awarded top store associate multiple times with average sales goal overage of 25%.
Life Enrichment Coach
The Lighthouse of Columbia Heights
Columbia Heights, MN
03.2012 - 12.2012
- Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities.
- Provided respectful mobility assistance to individuals needing extra support.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Evaluated supplies and requested purchases to meet activity plans.
Education
High School Diploma -
Blaine High School
09.2008 - 06.2011
Skills
Exceptional customer service
Complaint resolution
Training development aptitude
Multi-line phone talent
Sales expertise
MS Office
Call center operations
Accomplishments
- Art-A-Whirl: 2011- present
- Walker Art Center: 2016- present
- Various volunteer opportunities through Prudential: 2016- present
- Art Buddies: 2016
- Wildlife Rehabilitation Center: 2016
Timeline
Customer Solutions Representative
Prudential
06.2016 - Current
New Business Coordinator
North Star Resource Group
09.2015 - 06.2016
Customer Service Supervisor
Whole Foods Market
07.2013 - 09.2015
Life Enrichment Coach
The Lighthouse of Columbia Heights
03.2012 - 12.2012
Sales Associate
Pier 1 Imports
08.2011 - 07.2013
High School Diploma -
Blaine High School
09.2008 - 06.2011