Casey M. Coyle
Neenah,WI
Summary
Dynamic individual with proven ability to establish and maintain effective and cooperative working relationships. 21 years experience in customer service, marketing, sales and 13 years of successful small business ownership. Attention to detail, adaptable to change and charismatic. Positive attitude, resulting from a true passion for people and wanting them to feel beautiful & happy
Overview
21
21
years of professional experience
Work History
Owner & Head Photographer
Chasing Lilies Photography
09.2010 - Current
- Owner and head photographer for a successful wedding and lifestyle photography business based out of the Fox Valley
- Confident and dedicated business owner with experience in all facets of running a business and making sure that clients are happy with their experience from beginning to end
- Manages all bookkeeping, sales, marketing, purchasing and customer service aspects of Chasing Lilies Photography
- Captures images, does post processing, editing & retouching of all images and restores photos to Adobe Photo Photoshop, website, blogs and social media platforms
- Creates timelines, schedules, albums and follow up steps for all business aspects
- Notable photography recognitions: The Knot Best of Weddings Hall of Fame 2018 & 2013
Member Support Manager Contact
Summit Credit
Madison, WI
08.2008 - 08.2010
- Primarily responsible for managing the multi media of the Contact Center Member Service area
- Direct and coordinate day-to-day Contact Center Member Support activities
- Provide real-time coaching to staff on service and relationship building
- Develop staff by leading by example and empowering them to be owner operators
- Lead person of the Member Plan Committee for Summit Credit Union
- This entails making sure that the member experience is handled from start to finish
- Member’s dreams are celebrated when accomplished
- Manage service recovery of the front lines making members “Whole Plus One”
- This ensures we stand out from our competition and take accountability
- Manage and coach of ten direct reports, encouraging referral relationships and uncovering members dreams
- Conduct regular team meetings to maintain two-way communication and achievement of departmental objectives
- Develop goals in support of special promotions, departmental budget and the annual business plan.
- Created, prepared and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Tracked and documented metrics, and evaluated trends.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Standardized office structures and processes to promote collaboration and increased performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Implemented [Type] process improvement initiatives within department.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Maintained financial accuracy when handling over $[Amount] in revenue each day.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Provided management oversight and operational control of assigned programs valued at $[Amount].
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth [Type] operations.
- Used [Type] strategies to promote exceptional customer service and create positive environment for employees and clients.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Performed supplier risk evaluations and supported regulatory inspections.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Supervised and performed human resource management functions for [Number] subordinates.
- Supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
- Managed overstocking, restocking and inventory control procedures during [Type] shift.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Branch Manager
Associated Bank
Madison, WI
01.2008 - 08.2008
- Primarily responsible for managing bank sales activities by establishing sales goals and activities to attain new customer relationships and retain existing relationships
- Develop staff by leading by example and through ongoing coaching sessions
- Plan, direct and control bank sales office operations, ensuring that established policies and procedures are followed
- Solicit small business deposit and lending leads through direct phone calls, outside business prospecting and networking in the community to ensure branch sales goals are achieved
- Initiate and oversee on-site business presentations, focusing on personal accountability to achieve target sales numbers weekly
- Analyze client needs and develop proposals to assist business and consumer clients in achieving their financial goals and to secure business for the branch
- Manager and coach of six direct reports, encouraging referral relationships with branch business partners such as business development officers, residential loan officers, and wealth management team
- Profitability
- Consistently track sales goals, schedule associates and lead by example
- Diligently work on Bank@Work presentations, contacts, and uncovering new potential personal and business leads.
- Boosted sales and customer loyalty through incentive programs.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Resolved various issues impacting sales management and business operations.
- Consulted customers to boost product sales and services.
- Submitted loan applications to underwriter for verification and recommendation.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Examined customer loan applications for loan approvals and denials.
- Assessed employee performance and developed improvement plans.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Gathered and reviewed customer feedback to improve operations.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Generated financial and operational reports to assist management with business strategy.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Launched new training program to boost employee skills and staff retention rate.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Maintained friendly and professional customer interactions.
- Identified partnership opportunities and established favorable business connections.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Engaged employees in business processes with positive motivational techniques.
- Implemented service improvements to enhance sales cycle.
National Guard
United States Air Force, NCOIC Medical Readiness/UDM
Madison, WI
01.2007 - 01.2009
- Identify, develop, and sustain critical military capability and readiness in support of resource management and operational planning processes
- Ensure service members are free of health-related conditions that limit ability to actively fulfill an assigned mission
- Examine all factors which stress the deployed force and seek to improve the success of the service member within the psychological, physical and ethical behavior domain both on the battlefield and between deployments
- Utilize MRDSS-Ultra & Log Mod on a consistent basis to maintain current and accurate medical readiness and unit deployment eligibility requirements for the 115 MDG
- Coordinate all training exercises and disaster simulations designed to test 115 MDG unit’s ability to respond quickly and effectively
- Consistently update all documentation and requirements for medical unit personnel utilizing MRDSS-Ultra, Log Mod and referencing AFI 41-106
- Writing and implementing the plans to be used by members of your unit to react to attacks, natural disasters, and humanitarian efforts
- In charge of operating the mobile command post to keep the base functioning by relaying vital information on the condition and status of the base and its mission capability.
Health Service Manager
United States Air Force National Guard
Madison, WI
01.2003 - 01.2007
- Maintain, compile, and process all medical records of military personnel in a manner consistent with medical, administrative, ethical, legal and regulatory requirements of the Air Force health care system
- Perform secretarial duties utilizing specific knowledge of medical terminology and clinic/ laboratory procedures
- Schedule all necessary appointments for personnel deploying and maintaining current information on all physicals, treatments, and immunizations
- Exceptional capacity to multitask in hectic conditions and manage numerous, often competing priorities with ease while fostering the provision of superior organization and attention to detail on all administrative tasks
- Outstanding interpersonal and communication skills; superior accuracy in patient history, charting and other documentation.
Education
Bachelor’s Degree - Human Resource Management
Concordia University of Wisconsin
Associate of Applied Science Degree - Marketing
Lakeshore Technical College
Proficiencies/Certification Adobe Photoshop Power Point Excel Word Google Adwords 10-Key Pad - undefined
Lakeshore Technical College
Skills
- Coaching and Mentoring
- Proactive and Focused
- Branch Operations Management
- Prioritizing and Planning
- Customer Service
- Staff Recruitment and Hiring
- Operational Reporting
- Loan Documentation
- Financial Analysis
- Business Development
- Management of Financial Resources
- Social Perceptiveness
- Work Prioritization
- Process Improvement
- Event Planning
- Public Speaking
- Sales Support
- Cost Data Analysis
- Interviewing and Hiring
- Account Reviews
- Business Relationship Management
- Compliance Assessments
- Performance Review
- Regulatory Compliance
- Adaptable to Changing Conditions
- Employee Training Oversight
- Problem Anticipation and Resolution
- Shift Scheduling
Timeline
Owner & Head Photographer
Chasing Lilies Photography
09.2010 - Current
Member Support Manager Contact
Summit Credit
08.2008 - 08.2010
Branch Manager
Associated Bank
01.2008 - 08.2008
National Guard
United States Air Force, NCOIC Medical Readiness/UDM
01.2007 - 01.2009
Health Service Manager
United States Air Force National Guard
01.2003 - 01.2007
Bachelor’s Degree - Human Resource Management
Concordia University of Wisconsin
Associate of Applied Science Degree - Marketing
Lakeshore Technical College
Proficiencies/Certification Adobe Photoshop Power Point Excel Word Google Adwords 10-Key Pad - undefined
Lakeshore Technical College