Cashmere Eguilos
Roseville,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
311 Service Representative
City Of Sacramento
Sacramento, CA
02.2019 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Consultant
AT&T
Davis, CA
02.2016 - 02.2019
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Mail Carrier
USPS
Sacramento, CA
11.2015 - 02.2016
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately 100 plus customers per shift.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Online Customer Service Representative II
Wells Fargo
Concord, CA
11.2005 - 04.2015
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
Education
High School Diploma -
El Camino High School
South San Francisco, CA06.2001
Skills
- Calm and Professional Under Pressure
- Upselling Products and Services
- Customer Data Confidentiality
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Service Accounts
Timeline
311 Service Representative
City Of Sacramento
02.2019 - 05.2019
Sales Consultant
AT&T
02.2016 - 02.2019
Mail Carrier
USPS
11.2015 - 02.2016
Online Customer Service Representative II
Wells Fargo
11.2005 - 04.2015
High School Diploma -
El Camino High School
Similar Profiles
Luca Mondragon HernandezLuca Mondragon Hernandez
Landscaping & Learning at City of SacramentoLandscaping & Learning at City of Sacramento
Kathleen VaughanKathleen Vaughan
Animal Care Technician at City of SacramentoAnimal Care Technician at City of Sacramento
Chantell AlbersChantell Albers
Program Supervisor at City of SacramentoProgram Supervisor at City of Sacramento
Robbie L. MountainRobbie L. Mountain
Event Planner/Building monitor at City of SacramentoEvent Planner/Building monitor at City of Sacramento
Toni HoweToni Howe
Customer Service Representative at Horace Mann InsuranceCustomer Service Representative at Horace Mann Insurance