Summary
Overview
Work History
Education
Skills
Timeline
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Fabiolla Fabre

Brooklyn,NY

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

2
2
years of professional experience

Work History

311 Service Representative

CUNY 311 Project
New York, NY
07.2022 - Current
  • Understood team concept and worked closely with team to positively impact responsiveness, timeliness and quality.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Strengthened customer relationships by communicating total value.

Patient Business Representative

Mount Sinai West
New York , New York
05.2022 - Current
  • Exceptional experience and knowledge in EPIC and EAGLE systems.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Explained plans for treatment and payment options.
  • Organized patient records and database to facilitate information storage and retrieval.

Senate Intern

New York State Senator Kevin S. Parker
Brooklyn, NY
04.2022 - 09.2022


  • Assisted in public gatherings, community events and direct relations to keep constituents happy and informed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.


Patient Care Representative

Change Healthcare
Brooklyn, NY
11.2019 - 10.2020
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Screened patients for financial assistance and aided in preparing required funding documents.
  • Worked with patients and families to develop future plans and discuss care actions.

Internship Student

Brooklyn District Attorney Office
Brooklyn, NY
04.2019 - 04.2019
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Delivered clerical support by handling range of routine and special requirements.


Education

Associate of Arts - Criminal Justice

Borough of Manhattan Community College of The City University of New York
New York, NY
09.2021

Skills

  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Epic Systems
  • Attention to Detail
  • Legal Document Preparation
  • Client Representation and Advisement

Timeline

311 Service Representative

CUNY 311 Project
07.2022 - Current

Patient Business Representative

Mount Sinai West
05.2022 - Current

Senate Intern

New York State Senator Kevin S. Parker
04.2022 - 09.2022

Patient Care Representative

Change Healthcare
11.2019 - 10.2020

Internship Student

Brooklyn District Attorney Office
04.2019 - 04.2019

Associate of Arts - Criminal Justice

Borough of Manhattan Community College of The City University of New York

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Fabiolla Fabre