Jennifer Duran Valdez
Brooklyn,NY
Summary
Skilled 311 Service Representative with background in managing and resolving customer inquiries effectively. Strong communication skills, knowledge of public information systems, and ability to navigate complex databases. Recognized for improving operational efficiency and maintaining high levels of customer satisfaction. Demonstrated success in fostering positive relationships with diverse communities while providing timely service solutions.
Resourceful 311 Service Representative known for high productivity and efficient task completion. Skilled in call management, customer service software, and conflict resolution. Excel in communication, problem-solving, and adaptability to ensure positive outcomes for all parties involved.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
311 Service Representative
311 Tire & Automotive
Manhattan, New York
09.2020 - 11.2024
- Provided customer service to citizens inquiring about city services and programs.
- Assisted callers with questions or concerns related to 311 services.
- Greeted customers in a friendly and professional manner over the phone.
- Responded to inquiries from various departments and organizations within the city government.
- Processed requests for information, referrals, reports, and complaints from citizens.
- Recorded detailed notes of customer interactions into an online database system.
- Researched and identified appropriate solutions for customer inquiries utilizing available resources.
HHA
Americareinc
Queens, NY
03.2022 - 09.2024
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
- Maintained accurate records of patient care, condition, progress and concerns.
- Transported clients to medical appointments or other destinations as needed.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Organized client's personal items for easy access during daily activities.
- Prepared meals according to dietary requirements and preferences of the client.
- Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
Education
Only Got 11 Th Grande - None
Walter G O'connell Copiague High School
Copiague, NY09-2017
Skills
- Complaint Handling
- Data Entry
- Product Knowledge
- Data Collection
- Information Security
- Call Management
Timeline
HHA
Americareinc
03.2022 - 09.2024
311 Service Representative
311 Tire & Automotive
09.2020 - 11.2024
Only Got 11 Th Grande - None
Walter G O'connell Copiague High School