Cashmere McFerrin
Phoenix,AZ
Summary
Dynamic Administrative Assistant with a proven track record at Cutters Fabrication Solutions, excelling in customer service and meticulous data entry. Skilled in Microsoft Office Suite, I enhance office efficiency and foster positive team environments, ensuring compliance and accuracy in financial reporting while supporting cross-departmental collaboration.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Cutters Fabrication Solutions
04.2024 - Current
- Contributed to policy updates, researching regulations to ensure company compliance.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Administrative Assistant/Senior Customer Service Representative
Raintree Pet Resort + Medical Center
01.2023 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Spa Supervisor /Office Administrative Assistant
Fuchsia Spa
12.2020 - 09.2022
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement in job performance.
- Enhanced guest satisfaction by implementing personalized spa experiences and attentive customer service.
- Provided exceptional customer service, resolving client concerns quickly and professionally while maintaining composure in stressful situations.
- Trained and mentored new team members, fostering a positive work environment that supported employee growth.
- Maintained inventory levels, ordering supplies as needed to ensure smooth operations and minimize downtime.
Administrative Assistant
Scottsdale Camelback Resort
01.2019 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Science - Clinical Psychology
Southern New Hampshire University
Hooksett, NH05-2022
High School Diploma -
La Joya Community High School
Avondale, AZ05-2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Office Suite
- Scheduling and calendar management
- Invoice processing
Timeline
Administrative Assistant
Cutters Fabrication Solutions
04.2024 - Current
Administrative Assistant/Senior Customer Service Representative
Raintree Pet Resort + Medical Center
01.2023 - 04.2024
Spa Supervisor /Office Administrative Assistant
Fuchsia Spa
12.2020 - 09.2022
Administrative Assistant
Scottsdale Camelback Resort
01.2019 - 11.2020
Bachelor of Science - Clinical Psychology
Southern New Hampshire University
High School Diploma -
La Joya Community High School
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