Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Cashonda Thompson

Cashonda Thompson

Bennington,VT

Summary

I have an extensive amount of experience with different jobs to to any job, I am an important asset. I make myself a such by learning different things and doing my job.

Overview

7
7
years of professional experience

Work History

Medical Representative

Teleperformance
Dallas , TX
05.2021 - 11.2022
  • Prepared monthly progress reports detailing successes achieved during the period covered.
  • Developed relationships with key opinion leaders within the medical community.
  • Monitored competitor activity in order to stay ahead of the competition.
  • Provided technical support to customers regarding product use and application.
  • Developed and implemented detailed plans for introducing new products to physicians and other healthcare providers.
  • Maintained records of sales activities such as appointments made, calls placed, samples distributed.
  • Created detailed reports of sales activities including customer feedback, competitor analysis, and market trends.

Security Officer

Securitas Security Services USA
Oklahoma City, Oklahoma
04.2019 - 10.2021
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Operated communication systems between officers stationed throughout the facility.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Assisted in the development and implementation of security policies and procedures.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Responded to alarms and conducted investigations as required.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Verified photo IDs and tickets to allow guests passage.

Assistant Store Manager

UPS Warehouse
Dallas , TX
01.2020 - 12.2020
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Worked quickly and efficiently while maintaining high standards of quality control.
  • Assembled components of a variety of products, adhering to production specifications.
  • Verified accuracy of assembled parts before moving them down the line for further processing.

Customer Service Representative

Direct TV
Dallas , TX
12.2015 - 07.2018
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

GED -

BPCC
Bossier City, LA
03-2012

Skills

  • Lead Qualification
  • Insurance Verification
  • Overcoming Objections
  • Prospecting and Cold Calling
  • Product Merchandising
  • Contract Negotiation
  • Analytical Thinking
  • Positive Attitude
  • New Hire Training
  • Work Prioritization
  • Process Optimization

Timeline

Medical Representative

Teleperformance
05.2021 - 11.2022

Assistant Store Manager

UPS Warehouse
01.2020 - 12.2020

Security Officer

Securitas Security Services USA
04.2019 - 10.2021

Customer Service Representative

Direct TV
12.2015 - 07.2018

GED -

BPCC

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Cashonda Thompson