Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casia Cook

Austin,TX

Summary

Friendly and hardworking barista highly skilled at providing attentive, welcoming service, managing and prioritizing multiple tasks at once, and resolving complex customer issues. Possesses excellent social skills and adept at planning, problem-solving, and organizing.

Overview

6
6
years of professional experience

Work History

Barista Lead

Compass Group USA
07.2022 - Current
  • Controlled line and crowd with efficient service
  • Monitored and reported inventory to management
  • Worked alongside team members and delegated tasks to ensure smooth operations during peak hours
  • Recommended drinks based on solid understanding of individual customer needs and preferences
  • Maintained a neat, organized bar area
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and espresso machine operation

Business Center Representative

HEB Grocery Store
07.2020 - 07.2022
  • Greeted customers and responded promptly to needs.
  • Operated cash register for cash, check, and credit card transactions
  • Resolved customer complaints and concerns
  • Managed all incoming calls to the store
  • Processed returns, exchanges, Western Union applications, money orders, bill payments, and car registrations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Balanced all cash registers and generated end-of-day reports

Cashier

Walmart
07.2018 - 07.2020
  • Greeted customers and provided friendly, helpful service.
  • Operated POS system to input merchandise and process cash, check, and credit card transactions.
  • Restocked and organized merchandise in front lanes.
  • Answered customer questions and handled complaints.
  • Provided backup support for other departments when needed.

Education

High School Diploma -

Rouse High School
Leander, TX
05.2020

Skills

  • Computer Proficiency
  • Team Leadership
  • Conflict Mediation
  • Cash Handling
  • Written and Verbal Communication
  • Exceptional Customer Service

Timeline

Barista Lead

Compass Group USA
07.2022 - Current

Business Center Representative

HEB Grocery Store
07.2020 - 07.2022

Cashier

Walmart
07.2018 - 07.2020

High School Diploma -

Rouse High School

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Casia Cook