Casidie Rice
Lakewood
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
10
10
years of professional experience
Work History
Health Unit Coordinator
Cleveland Clinic Main Campus
06.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
PCNA- Patient Certified Nursing Assistant
University Rainbow and Babies Hospital
01.2022 - 01.2025
- Daily hygiene care including clothing change, linen change, and oral care. Perform vital signs by taking blood pressure, heart rate, pulse, temperature and respiratory rate. Patient feeds including ng and g-tube feeds.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Medical Receptionist
Southwest General
11.2022 - 12.2023
- Answering patients phone calls and scheduling appointments for Women’s Health, Internal Medicine, Family Practice, and Endocrinology. Taking messages and sending them to the Medical Assistants of the doctor. Refilling patient’s medication or sending the request to the doctors. Faxing patient’s paperwork where they needed it sent.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
PCNA outpatient
UH Rainbow Ahuja Center for Woman and Children
01.2022 - 01.2023
- Brining patients back to their assigned hallway. Verifying patient identification through name and date of birth. Perform patient’s vitals and do hearing and vision test.
- Excellent communication skills, both verbal and written.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Housekeeping Aide
Cleveland Clinic – Lutheran Hospital
01.2021 - 01.2022
- Cleaned emergency rooms and took linen out of the room. Clean the public restrooms every two hours or as needed. Sweep and mop high patient areas around the emergency room.
Housekeeping Aide/ Porter
Metro Health Hospital
01.2017 - 01.2021
- Serviced patient rooms daily, cleaned their restrooms and wiped down the high touch areas. Serviced outer areas in the area I was assigned. Ran machines on the main floors to buff, clean, and polish the flooring.
Cashier
True North Gas Station
01.2019 - 01.2020
- Cashed patients out after ringing up the items they wanted. Cigarette inventory on Tuesday and Thursdays. Stocking items that were low around the store.
Host
Salt
01.2019 - 01.2020
- Greet customers as they are coming in. Take the customers where they will be seated. Take calls about questions and reservation calls. Stock the restrooms during down time.
Crew Trainer
McDonalds
01.2015 - 01.2017
- Take customers’ orders, get customers cashed out and give them their orders. Train the new workers than began employment.
Education
High school Diploma -
Lakewood High School
Lakewood, OH06.2017
Associates - Medical Assisting
Bryant and Stratton College
Parma, OHSkills
- Excellent oral and written communication skills
- Skilled problem solver
- Team player with exceptional abilities
- Excellent customer service
- Medical Terminology
- Critical thinking
- Professionalism and ethics
- Patient registration
- EMR updating
- Patient care
- HIPAA compliance
- Direct patient care
Timeline
Health Unit Coordinator
Cleveland Clinic Main Campus
06.2024 - Current
Medical Receptionist
Southwest General
11.2022 - 12.2023
PCNA- Patient Certified Nursing Assistant
University Rainbow and Babies Hospital
01.2022 - 01.2025
PCNA outpatient
UH Rainbow Ahuja Center for Woman and Children
01.2022 - 01.2023
Housekeeping Aide
Cleveland Clinic – Lutheran Hospital
01.2021 - 01.2022
Cashier
True North Gas Station
01.2019 - 01.2020
Host
Salt
01.2019 - 01.2020
Housekeeping Aide/ Porter
Metro Health Hospital
01.2017 - 01.2021
Crew Trainer
McDonalds
01.2015 - 01.2017
Associates - Medical Assisting
Bryant and Stratton College
High school Diploma -
Lakewood High School
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