Donna Neal
Saint Clair Shores,MI
Summary
A motivated Health Unit Coordinator/ Medical Receptionist with over 10 years, skilled in managing patient admissions, transfers, and discharges with efficient data entry and HIPAA compliance. Adept at supporting nursing staff, troubleshooting equipment, and providing exceptional customer service. Known for maintaining organized work environments and facilitating clear communication among interdisciplinary teams.
Overview
24
24
years of professional experience
Work History
Health Unit Coordinator
Henry Ford Macomb Hospital
05.2017 - 11.2023
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
Medical Office Assistant
Pondview Medical
06.2012 - 05.2017
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Ensured smooth daily operations by managing approximately 30-40 incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
Health Unit Clerk
Corewell Health Beaumont Hospital
09.1999 - 08.2011
- Provided exceptional customer service to patients and their families, addressing questions and concerns promptly and professionally.
- Ensured compliance with regulatory agencies such as Joint Commission and CMS inspections through meticulous maintenance of paperwork and administrative processes.
- Collaborated with interdisciplinary teams to ensure coordinated care for patients across all departments.
- Maintained clean and organized work environment, contributing to efficient hospital operations.
- Coordinated patient admissions, transfers, and discharges to optimize bed management and patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
High School Diploma -
Southeastern High School
Detroit, MI09.1990
Skills
- Excellent oral and written communication skills, including fluency in medical terminology
Ability to perform various clerical task efficiently and accurately
- Follow HIPAA rules to assure patient privacy at all times
- Precept and train new employees
Timeline
Health Unit Coordinator
Henry Ford Macomb Hospital
05.2017 - 11.2023
Medical Office Assistant
Pondview Medical
06.2012 - 05.2017
Health Unit Clerk
Corewell Health Beaumont Hospital
09.1999 - 08.2011
High School Diploma -
Southeastern High School
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