CASIE STINNETT
Toot’ N’ Totum
Amarillo,TX
34
years of professional experience
Enthusiastic, dedicated, and highly adaptable Professional with a Master of Science in Education Counseling and over 15 years of experience managing complex operations, navigating multiple technology platforms, and delivering high-level service in demanding environments. Proven track record of mastering multi-interface software architectures, executing strict regulatory frameworks, and triaging telephone lines in high-pressure emergency situations. Expert at building rapid trust with diverse populations, de-escalating intense conflicts, and translating complex rules, rates, or frameworks into simple, actionable information to achieve first-contact resolution.
Work History
Manager
3 Years 10 Months- Business Operations: P&L Management, Labor Cost Optimization, Inventory & Supply Chain Management, Vendor Negotiations.
- Merchandising & Sales: Planogram Execution, Promotional Marketing, Upselling Strategies, Category Management.
- Compliance & Security: Fuel & Environmental Regulations (EPA), Loss Prevention, Cash/Safe Audits, Safety (OSHA/ServSafe).
- Team Leadership: Performance Management, Recruitment & Onboarding, Employee Retention, Conflict Resolution.
- Retail Tech: Back-Office Software (PDI, Pinnacle), Passport/Gilbarco POS, Microsoft Office, Automated Ordering Systems.
- P&L & Financial Growth: Hold full accountability for a retail location generating annual sales; increased overall store gross profit margins by within 12 months through aggressive waste control and optimized category mix.
- Team Leadership & Retention: Recruit, train, and schedule a team of 9 staff members, including assistant managers and shift leads, reduced voluntary store turnover.
- Inventory & Margin Maximization: Audit inventory cycles and analyze shrink data; introduced a strict item-level tracking protocol that cut inventory shrinkage.
- Vendor & Merchandising Strategy: Direct vendor relationships, negotiating premium endcap placements and executing seasonal planograms that boosted impulse buys.
- Regulatory & Fuel Compliance: Manage daily fuel logs, environmental compliance checks, and pricing strategies; ensured 100% perfect passing scores on all mystery shop audits and state tobacco/alcohol compliance stings.
- Daily Operations: Supervised shift transitions, executed safe drops, and reconciled daily financial sheets, identifying and correcting POS variance discrepancies immediately.
- Customer Experience Strategy: Handled escalated customer complaints and set service standards.
- Training Programs: Spearheaded the onboarding program for new retail clerks, fast-tracking their POS mastery and upselling techniques to boost add-on sales.
- State-specific Tobacco & Alcohol Training Certification (TABC, RAMP, LEAD)
Assistant Manager
1 Year- Operations: Inventory Control & Ordering, Merchandising & Planograms, Vendor Management, Auditing.
- Financial & Safety: Cash Drawer Reconciliation, Daily Safe Audits, Lottery & Fuel Operations, Shrinkage Reduction.
- Leadership: Shift Scheduling, Team Training & Coaching, Conflict Resolution, Regulatory Compliance (FDA/TABC/OSHA).
- Technology: PDI/Passport POS Systems, Inventory Scanners, Microsoft Office Suite, Back-Office Accounting Software.
- Operational Leadership: Manage daily store operations under the direction of the Store Manager, overseeing a team of 4 customer service associates and shift leads.
- Inventory & Shrink Control: Execute weekly inventory cycles and cross-reference delivery invoices; implemented a new rotation system that reduced stock shrinkage and waste.
- Sales & Merchandising: Optimize floor layouts, cooler configurations, and promotional planograms.
- Financial Accuracy: Reconcile daily point-of-sale (POS) transactions, safe drops, lottery tickets, and fuel logs, maintaining an average variance of less than 0.1%.
- Compliance & Safety: Enforce strict compliance regarding the sale of age-restricted goods (tobacco, alcohol, lottery) to ensure 100% pass rates on third-party and local law enforcement compliance checks.
- Staff Development: Recruited, onboarded, and trained.
- Shift Management: Supervised opening/closing procedures, verified cashier drawers, and ensured the store met cleanliness and food safety guidelines before major shifts.
- Customer Experience: Handled complex guest inquiries and resolved complaints efficiently, contributing to a lift in local customer service scores.
- Vendor Coordination: Coordinated with external vendors during check-in to verify order accuracy, logging credits for damaged goods.
Administrative Assistant
1 Year- Automated office tracking systems and managed comprehensive administrative operations, reducing document processing times by 20%.
- Maintained, reviewed, and analyzed monthly profit and loss (P&L) statements, accurately identifying discrepancies and forecasting operational budgets.
- Streamlined vendor expense tracking, pinpointing redundant software subscriptions to reduce quarterly administrative overhead.
- Spearheaded calendar management, travel logistics, and meeting schedules for executives, eliminating scheduling conflicts entirely.
- Generated weekly financial and operational reports using Excel, transforming raw ledger data into clear visual charts for senior leadership meetings.
- Facilitated daily front-office operations, resolving client inquiries and managing digital correspondence with a 98% satisfaction rating.
- Assisted the accounting department with basic bookkeeping tasks, data entry, and cross-checking invoices against P&L sheets to ensure budgetary compliance.
- Reorganized physical and digital filing structures, cutting team document-retrieval time down by 15 minutes per request.
- Financial & Data Analysis: Profit & Loss (P&L) Review, Expense Tracking, Budget Monitoring, Bookkeeping Basics
- Administrative Operations: Calendar Management, Travel Logistics, Executive Support, Document Management, Vendor Relations
Teacher
4 Years- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates, and grading.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Led students through safety procedures for active shooter and fire drills.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Participated in workshops, trainings, and conferences to improve educational skills.
- Remained calm and patient in student interactions to support individual growth and development.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Prepared and maintained classroom environments appropriate for student learning and physical, social, and emotional development.
- Utilized behavior management skills to foster environment conducive to student learning.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Crisis Counselor Volunteer
2 Years- Educated family members and helped each support clients by improving coping techniques.
- Updated accurate and timely log sheets of daily callers to show per-call and overall shift activities.
- Connected patients to trained workers to handle advanced mental health issues.
- Provided leadership and coordination of various programs using techniques in behavior management and prevention strategies.
- Presented social programs to educate community and improve participation in counseling services.
- Triaged crisis line callers with established screening and assessment techniques.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Compiled community resources for housing and treatment for patients with mental health or substance abuse recovery.
- Enhanced counseling services with multifaceted approach incorporating multiple disciplines.
- Helped clients deal with substance abuse, mental illness, and other concerns by delivering personalized counseling support.
- Notified law enforcement of threats to self-harm or harm others to help coordinate appropriate responses.
- Developed and optimized treatment plans to help clients continue to progress.
- Modified treatment plans to support client goals and status.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Education Counselor
7 Years- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
- Provided disabled students with assistive devices, supportive technology and assistance accessing facilities.
- Reviewed and interpreted placement and other standardized test scores.
- Identified cases of abuse, encouraging students or parents to seek assistance from mental health professionals.
- Referred to tests, records, and interviews to evaluate students' or individuals' abilities and interests.
- Observed students during classroom activities to evaluate students' performance, behavior, and social development.
- Provided crisis intervention to students dealing with difficult situations at school.
- Established and supervised peer-counseling and peer-tutoring programs.
- Counseled students in career planning, job placement and academic goals.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Evaluated data gathering techniques to ensure legitimacy.
- Conferred with parents, teachers, and administrators to discuss children's progress and resolve behavioral and academic problems.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Researched and analyzed community needs to determine program directions and goals.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.
- Prepared and maintained budgets, personnel records, or training manuals.
- Maintained up-to-date case records with case activity status.
- Obtained or maintained proper licensure or certification to meet state requirements.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Assigned group or family sessions to assist with modifying problem behaviors.
- Counseled clients physical, mental factors impacting personal success.
- Recruited, interviewed, and hired volunteers and staff.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Adhered to ethical principles and standards to protect clients’ confidential information.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Analyzed proposed legislation, regulations, or rule changes to determine impact of services.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Acted as client advocate to resolve emergency problems in crisis situations.
- Evaluated patients to determine need for transfer to specialized inpatient mental health facilities.
- Identified clinical or case management needs to promote quality of care.
Teacher
15 Years- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates, and grading.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Led students through safety procedures for active shooter and fire drills.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Participated in workshops, trainings, and conferences to improve educational skills.
- Remained calm and patient in student interactions to support individual growth and development.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Prepared and maintained classroom environments appropriate for student learning and physical, social, and emotional development.
- Utilized behavior management skills to foster environment conducive to student learning.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Education
Master of Science - EDUCATION COUNSELING
Skills
Strong customer service delivery supported positive client experiences.
Team leadership improved coordination and daily workflow.
Effective time management kept work on schedule.
Sound decision-making supported reliable outcomes.
Clear verbal and written communication strengthened understanding.
Complex problem-solving resolved issues efficiently
Inventory management supported supply availability.
Data analysis informed better decisions.
Vendor management supported reliable service and supply delivery.
Trend analysis identified opportunities for improvement.
Computer skills supported efficient daily work.
Effective communication improved customer and team interaction.
Problem resolution minimized disruption.
Positive attitude supported productive workplace relationships.
Attention to detail reduced errors.
Multitasking supported smooth handling of competing demands.
Problem-solving improved response to daily challenges.
Multitasking abilities maintained pace across priorities.
Professional and courteous behavior supported customer confidence.
Negotiation and conflict resolution helped reach fair outcomes.
MS Office skills supported reporting and administration.
Active listening improved understanding and response.
Timeline
Manager
Toot’ N’ Totum
01.2023 - CurrentRead More
Assistant Manager
Toot N’ Totum
01.2022 - 01.2023Read More
Administrative Assistant
Panhandle Pure
01.2021 - 01.2022Read More
Teacher
A.I.S.D.
01.2017 - 01.2021Read More
Crisis Counselor Volunteer
HEAL THE CITY
01.2015 - 01.2017Read More
Education Counselor
AMARILLO INDEPENDENT SCHOOL DISTRICT
01.2008 - 01.2015Read More
Teacher
AMARILLO INDEPENDENT SCHOOL DISTRICT
01.1993 - 01.2008Read More
West Texas A&M University
Master of Science from EDUCATION COUNSELING
Read More