Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Casmine Gathings

Okolona,MS

Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

5
5
years of post-secondary education
4
4
years of professional experience

Work History

Associate Team Leader

H&R Block
Pontotoc, MS
01.2021 - Current
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.

Customer Service Professional

H&R Block
COLUMBUS, MS
12.2019 - 04.2020
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.

Student Worker

Mississippi University For Women
COLUMBUS, MS
08.2018 - 12.2019
  • Greeted incoming office visitors, answered questions and directed individuals to office locations.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.

Resident Assistant

Mississippi School For Mathematics And Science
COLUMBUS, MS
07.2017 - 12.2019
  • Guided students to integrate into both academic and social communities on campus.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Assisted students in handling tough situations to resolve problems.

Education

MBA -

Belhaven University
Jackson, MS
01.2020 - Current

BBA -

Mississippi University For Women
Columbus, MS
08.2015 - 12.2019

Skills

Critical thinking

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Additional Information

  • AUGUST , 2011- MAY 2015, OKOLONA, MS ㅡ Awards & Activities National Honor Society of Leadership and Success, Employee of the Month, Sigma Gamma Rho Sorority, Inc., Volunteer at Salvation Army

Timeline

Associate Team Leader

H&R Block
01.2021 - Current

MBA -

Belhaven University
01.2020 - Current

Customer Service Professional

H&R Block
12.2019 - 04.2020

Student Worker

Mississippi University For Women
08.2018 - 12.2019

Resident Assistant

Mississippi School For Mathematics And Science
07.2017 - 12.2019

BBA -

Mississippi University For Women
08.2015 - 12.2019

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Casmine Gathings