Casondra Hill
Office Admin./Order Puller
Lancaster,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Parts Counter Associate
Town East Ford
Mesquite, TX
02.2023 - 03.2023
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Office/Shop Manager
Mata's Auto Repair
Dallas, TX
06.2015 - 02.2023
- Stocked shop with equipment, parts and other resources to promote timely service.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Developed strong relations and partnerships with Automotive vendors and insurance companies to facilitate productive business dealings.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Coordinated and supervised Four (4) shop and field service technicians and assigned tasks and work orders.
- Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
- Used Mitchell to prepare and manage annual operating budget of Mechanic shop.
- Supervised and managed shop operations and tasks.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
Education
No Degree - Certification in Medical Billing & Coding
05.2001 -
- Dean's List May, June, & July 2005
Skills
Supply orders
Improving customer satisfaction
Team collaboration
Till counting
Operations management
Parts ordering and management
Timeline
Parts Counter Associate - Town East Ford
02.2023 - 03.2023
Office/Shop Manager - Mata's Auto Repair
06.2015 - 02.2023
Everest College Dallas - No Degree, Certification in Medical Billing & Coding
05.2001 -