Cassie Hines
Hermiston,OR
Summary
Customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Property Manager/Nanny/Housekeeper
Ashley Peterson
03.2021 - 01.2025
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
CICO Officer
First Coast Security
03.2020 - 03.2021
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Amazon Delivery Driver
Biltmore Logistics
11.2019 - 03.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Security Officer
Securitas Security Services USA
01.2019 - 11.2019
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Production Line Worker
Lamb Weston
01.2018 - 01.2019
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed instructions to make products in line with customer specifications.
- Boxed, labeled, and transported items to support assembly operations.
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
Baker/Packager/Receptionist Manager
Broadway Bagels
03.2012 - 01.2018
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
Teaching Assistant
Umatilla School District
03.2011 - 06.2015
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Education
High School Diploma -
Clackamas High School
Clackamas, OR06-2016
Skills
- Property management
- Property inspections
- Exceptional oral and written communication skills
- Staff management
- Training and mentoring
- Goal oriented
- Customer service
- Attention to detail
Timeline
Property Manager/Nanny/Housekeeper
Ashley Peterson
03.2021 - 01.2025
CICO Officer
First Coast Security
03.2020 - 03.2021
Amazon Delivery Driver
Biltmore Logistics
11.2019 - 03.2020
Security Officer
Securitas Security Services USA
01.2019 - 11.2019
Production Line Worker
Lamb Weston
01.2018 - 01.2019
Baker/Packager/Receptionist Manager
Broadway Bagels
03.2012 - 01.2018
Teaching Assistant
Umatilla School District
03.2011 - 06.2015
High School Diploma -
Clackamas High School
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