CASSANDRA A. AGUIRRE
Bakersfield,CA
Summary
I am a dedicated goal and results oriented customer-centric service driven professional, with nearly 12+ years within the customer sales & service industry; consistently exceeding the key quality service performance benchmarks (KPI); remedy customers' issues, identifies and fixes root causes; thus adding to the company's knowledge pool and, therefore, increases value to and from the customer. An effective team player with a natural ability to build rapport with diverse individuals via culturally sensitive communication and genuine commitment to customer needs. Highly organized and analytical.
Organized warehouse team member productive in high-volume environments. Reliable in maintaining accurate inventory records and optimized storage spaces. Skillfully troubleshoots and maintains material handling equipment.
Overview
17
17
years of professional experience
Work History
Customer Sales & Service Associate
WALMART
- Responsible for my own department; Customer satisfaction; Managed and maintained all merchandise, inventory and kept my area fully stocked.
- Resolved all customer returns, claims and open packages; Designed and organized floor plans and worked sales floor and backroom.
- Communicated with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates); Identified associate, customer, and/or supplier concerns.
- Maintained quality and safety standards in area of responsibility; Monitored and managed productivity of area of responsibility; Supervised and developed associates in area of responsibility.
- I have worked multiply departments including every department within WalMart in both hard lines and soft lines.
Customer Service Associate
Ross Dress For Less
- Provided excellent customer service, did all returns and exchanges and mark downs on all returned merchandise.
- Performed manager duties.
- Proficient in handling customer concerns and complaints.
- Train new employees on register and return policy.
- Display and re stock merchandise to sales floor.
- Inventory control and follow company safety guidelines.
Customer Service Manager
Wal-Mart
- Provided excellent customer service. Greeted customers answered inquiries in a friendly and helpful manner.
- Scheduling for associates.
- Took call ins and attendance logs.
- Completed daily paperwork.
- Registered oriented, processed various type of payments transactions, approval on personal checks.
- Credit card approvals.
- Trained new employees on register, customer service, and clean environment while following safety company guidelines.
- Supervised a large group of associates. alone or as a team.
- Been with company for years on off due to career changes but can do just about anything in this workplace.
Cashier
Sears
- Provided excellent customer service, received and distributed cash, scanned merchandise, operated a cash register processed various type of payment transactions.
- Validated personal checks, accurately balanced cash register, processed sales and returns, assisted customers, followed policy and procedures and kept clean environment.
Customer Service Manager
A.J. Wright
- Manager on duty. Scheduling lunches and breaks, dealing with associates and customer concerns or problems.
- Opening and closing store.
- Money management, bank deposits, petty cash.
- Interviews and orientation for new hires.
- Receiving and unloading delivery trucks.
- Training on register and company guidelines to new hires.
- Key carrier working well with others to get all tasks finished in an orderly time and manner.
Lab & Office Assistant
Wester Dental
- Greeted and assisted clients.
- Pulled charts and seated patients.
- Cleaning and sanitizing rooms.
- Sterilize all equipment and set up trays for Dr.
- Ordered supplies and stock rooms.
- Followed all safety rules and regulations while maintaining a safe and clean environment.
Office Assistant
Heilig Meyers Furniture
- Excellent communication skills both written and verbal.
- Accounts Receivable.
- Bank deposits.
- Collections on customer accounts.
- New contracts for merchandise.
- Answered multi phone lines, took and distributed messages, recorded information.
- Filed charts alphabetically and numerically and performed other clerical duties assigned, money handling, performed data entry, operated 10 key and utilized fax and copy machines.
- Received and distributed incoming mail, routed out going mail.
Warehouse-seasonal
Ross Distribution Center
Shafter, Ca
09.2025 - 12.2025
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
Warehouse Worker
Amazon Distribution
Bakersfield
05.2021 - 07.2025
- Collaborated with team members to streamline workflow processes daily.
- Maintained cleanliness and organization of work areas for safety compliance.
- Assisted in training new employees on warehouse operations and safety measures.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Provided assistance in loading and unloading containers from ships and trains.
- Verified accuracy of incoming shipments against purchase orders.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Loaded and unloaded shipments following safety protocols and procedures.
- Conducted regular inventory checks to maintain accurate stock levels.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Managed warehouse operations and verified proper shipment procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
Transporter specialist
Adventist Health Bakersfield
Bakersfield
09.2019 - 03.2020
- Transported patients safely within the facility and to various departments.
- Assisted with loading and unloading medical supplies and equipment.
- Maintained cleanliness and organization of transport vehicles.
- Communicated effectively with staff regarding patient needs and transport schedules.
- Provided customer service by responding promptly to inquiries about delivery status or any other related issues.
- Collaborated closely with nursing and medical staff to coordinate patient transports according to schedule and urgency.
Education
High School Diploma -
Skills
- Inventory management
- Order tracking
- Safety compliance
- Customer service
- Workflow optimization
- Effective communication
- Employee training
- Problem resolution
- Time management
- Data entry
- Loading and unloading
- Stock control
- Shipping and receiving
- Order picking and processing
- Heavy lifting
- Stacking and staging
- Shipment unpacking
- Verbal and written communication
- Multitasking and organization
- Storage organization
- Order fulfillment
- Basic computer proficiency
- Warehouse organization
- Pallet jacks
- Material loading and unloading
Timeline
Warehouse-seasonal - Ross Distribution Center
09.2025 - 12.2025
Warehouse Worker - Amazon Distribution
05.2021 - 07.2025
Transporter specialist - Adventist Health Bakersfield
09.2019 - 03.2020
Bakersfield Adult School - High School Diploma,
Customer Sales & Service Associate - WALMART
Customer Service Associate - Ross Dress For Less
Customer Service Manager - Wal-Mart
Cashier - Sears
Customer Service Manager - A.J. Wright
Lab & Office Assistant - Wester Dental
Office Assistant - Heilig Meyers Furniture