Cassandra Acosta
Davie
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server / Keyholder
Bonefish Grill Restaurant
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Server
Francisca Charcoal Chicken & Meats
11.2020 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hostess
J Alexander
08.2020 - 12.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts -
Florida International University
Miami, FLAssociate of Science - Applied Psychology
Broward College
Davie, FLSkills
- Exceptional customer service
- Guest engagement
- Safe food handling
- Friendly, positive attitude
- Time management
- Multitasking Abilities
- Dependable and responsible
- Calm under pressure
Timeline
Server / Keyholder
Bonefish Grill Restaurant
02.2022 - Current
Server
Francisca Charcoal Chicken & Meats
11.2020 - 01.2022
Hostess
J Alexander
08.2020 - 12.2020
Bachelor of Arts -
Florida International University
Associate of Science - Applied Psychology
Broward College
Similar Profiles
Nicole RojasNicole Rojas
Server/Cocktail Bartender at Bonefish Grill RestaurantServer/Cocktail Bartender at Bonefish Grill Restaurant
Noah WolfeNoah Wolfe
Servers Assistant at Bonefish Grill RestaurantServers Assistant at Bonefish Grill Restaurant
Stephen RaifordStephen Raiford
Server Assistant at Bonefish GrillServer Assistant at Bonefish Grill
FIORELLA SHORTFIORELLA SHORT
Server at HMS Host International FLL AirportServer at HMS Host International FLL Airport
Tammy SmithTammy Smith
Multi-Site Property Director at Oasis Pointe Residences & Laguna GardensMulti-Site Property Director at Oasis Pointe Residences & Laguna Gardens