Kaylee Jackson
Raeford,NC
Summary
Proven leader and efficient multitasker at Outback Steakhouse, adept in enhancing customer satisfaction and streamlining high-volume dining operations. Excelled in guest engagement and POS system management, significantly improving service delivery. Skilled in conflict resolution and team motivation, ensuring a harmonious and productive work environment. Demonstrates exceptional hospitality service expertise and strong work ethic.
Positive demeanor overall, prioritizing the experience of the guest and our people. Works incredibly well in teams and enjoys the hospitality industry.
Overview
3
3
years of professional experience
Work History
Server/Keyholder
Outback Steakhouse
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Ran nightly reports regarding sales and filed them
- Accurately submitted monetary deposits nightly
Education
High School Diploma -
Sandhoke Early College High School
Raeford, NC05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Menu Memorization
- High-volume dining
- Service prioritization
- Order Accuracy
- Tableside Etiquette
- Allergy awareness
- High Energy and Stamina
- Team Leadership
Timeline
Server/Keyholder
Outback Steakhouse
09.2021 - Current
High School Diploma -
Sandhoke Early College High School
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