Cassandra Allison
Gallipolis,OH
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations.
Upbeat, customer-focused Sales Associate with 12 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Store Associate
Aldi
Gallipolis, OH
07.2021 - Current
- Managed daily store operations, including opening and closing the store.
- Supervised team of associates to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
Direct Support Professional
Hopewell Healthcare Inc.
Gallipolis, OH
02.2021 - 07.2021
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
Store Manager
Family Dollar
Gallipolis, OH
07.2019 - 07.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Caregiver for Elderly
Private Home Health
Gallipolis, OH
01.2019 - 12.2019
- Bathing, grooming, cooking, cleaning, assistance to bathroom, assistance to bed, lifting etc
- Cleaned wounds, gave medication.
Self Employed
Self Employed
01.2015 - 01.2019
- Caregiver for three children
- Cooking for children and bathing children
- Kept children protected from harm
- Cleaned home.
Supervisor
McDonald's
01.2013 - 01.2015
- Bank Deposits, floor supervisor over crew members, quality of services, scheduling, maintaining customer satisfaction
Crew Member
McDonald's
01.2012 - 01.2013
- Cashier, customer satisfactory, fast responses, quality of services
Education
GED -
New River Community College
01.2012
Skills
- Time management
- Communication skills
- Leadership skills
- Team effort skills
- Care Giver
- Home Care
- Personal Care
- Computer Skills
Team building skills
- Policy Enforcement
- Employee Scheduling
- Store maintenance
- Merchandise Display
- Customer Service
- POS Systems
- Inventory Control
- Team Collaboration
- Team Leadership
- Cash Handling Accuracy
Certification
Driver’s License
CPR certified
Additional Information
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Personal Information
Age: 32
Female
Timeline
Lead Store Associate
Aldi
07.2021 - Current
Direct Support Professional
Hopewell Healthcare Inc.
02.2021 - 07.2021
Store Manager
Family Dollar
07.2019 - 07.2021
Caregiver for Elderly
Private Home Health
01.2019 - 12.2019
Self Employed
Self Employed
01.2015 - 01.2019
Supervisor
McDonald's
01.2013 - 01.2015
Crew Member
McDonald's
01.2012 - 01.2013
GED -
New River Community College