Cassandra Alvarado
Fort Smith,AR
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
4
4
years of professional experience
Work History
Area Manager
Romark Logistics
05.2024 - Current
- Led daily logistics operations, including coordinating transportation schedules, overseeing dot driver activities/ forklift operators, and ensuring alignment with safety and compliance standards
- Manage and track overall operations supply inventory, fuel usage, and trailer movements to ensure operational efficiency and reduce downtime
- Prepare and distribute operational performance metrics, including period numbers, to provide visibility into overall productivity and progress
- Represent the operation in customer meetings, addressing needs, providing updates, and ensuring alignment with client expectations
- Monitor and enforce compliance with established processes and procedures to support audit readiness and operational consistency
- Ensure all customer requirements are met accurately and ahead of deadlines through proactive planning and execution
- Supervise and support frontline leaders, ensuring task completion, fostering a collaborative team environment, and driving accountability
- Plan and schedule daily workloads based on operational demands, optimizing labor utilization and equipment availability
- Manage workforce hours and workload distribution to achieve key labor metrics such as PPLH and labor efficiency standards
- Identify and implement process improvements to enhance overall productivity, reduce waste, and streamline workflows
- Maintain accurate yard logs and equipment tracking to support inventory accuracy and logistical coordination
- Partner with production and inventory departments to align workload distribution and meet overall operational goals
Customer Service Supervisor
ID Logistics
11.2020 - 05.2024
- Directed truck driver dispatching and coordinated Bill of Lading distribution to ensure seamless logistics operations
- Partnered with the Warehouse Manager to optimize workflow, driving maximum efficiency and productivity across teams
- Managed document entry and scanning into spreadsheets, ensuring precise and up-to-date database records for operational accuracy
- Conducted thorough daily audits of spreadsheets and paperwork to identify and resolve discrepancies, maintaining data integrity
- Represented the shipping department in cross-functional meetings, proposing and implementing strategies for performance enhancements
- Utilized the JDA system to efficiently create and manage customer orders, prioritizing timely delivery of critical shipments
- Oversaw product receipt and shipment processing, ensuring accurate inventory management using the JDA system
- Generated comprehensive daily reports on productivity to track and assess operational performance
- Fostered strong customer relationships by proactively addressing shipment inquiries and providing timely, effective solutions
- Trained, mentored, and onboarded new staff, ensuring consistent adherence to company policies and best practices
- Leveraged Transplace/Uber Freight and JDA systems to create outbound orders, aligning with customer demands and optimizing fulfillment processes
Education
Diploma -
Northside High School
05.2018
Skills
- Proficient in Microsoft Office
- Detail-oriented multitasker
- Critical analysis
- Time-sensitive project coordination
- Bilingual
- Six Sigma Black Belt Certified
- Relationship building and management
- Database optimization
- Labor scheduling
- Systems and software expertise, experience in SAP, Uber freight, Blue Yonder, JDA, smart sheets, ADP, paychex, Rebus, & Smart Bol
- Goal setting and performance metrics
- Budget management
Timeline
Area Manager
Romark Logistics
05.2024 - Current
Customer Service Supervisor
ID Logistics
11.2020 - 05.2024
Diploma -
Northside High School
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