Cassandra Arellano
Olivehurst,California
Summary
Dynamic Assistant Store Manager at McDonald’s with a proven track record in enhancing customer experience and operational efficiency. Skilled in inventory control and team leadership, I successfully trained staff, resolved customer issues, and implemented strategies that improved service delivery and store appearance, driving sales and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
McDonald’s
Marysville, CA
12.2020 - Current
- Assisted in managing daily operations, ensuring optimal service delivery and customer satisfaction.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Implemented inventory management practices to maintain stock levels and minimize waste.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting.
- Resolved customer concerns effectively, enhancing overall dining experience and loyalty.
- Analyzed employee performance metrics, providing feedback for continuous improvement initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
High School Diploma -
Live Oak Alternative Education
Live Oak, CA06.2012
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Inventory control
Customer relations
Store organization
Time management
Team building and leadership
Store opening and closing
Attention to detail
Staff supervision
Store operations
Stock management
Team management
POS systems
POS systems operations
Employee scheduling
Hiring and training
Mentoring and coaching
Order management
Inventory counting
Stock rotations
Timeline
Assistant Store Manager
McDonald’s
12.2020 - Current
High School Diploma -
Live Oak Alternative Education