Cassandra Arroyo
Dallas
Summary
Motivated and customer-focused professional with 4+ years of experience in customer service, sales support, and team leadership. Proven ability to build rapport with customers, handle high-volume transactions, and contribute to business performance through upselling, efficiency improvements, and teamwork. Fluent in Spanish and English. Seeking an entry-level sales or corporate role where strong communication, problem-solving, and work ethic can drive results.
Overview
7
7
years of professional experience
Work History
Prep Cook
Wolfgang Puck Catering
Dallas
04.2023 - 12.2025
- Collaborate with team members to ensure timely and high-quality service for catered events.
- Follow detailed instructions and recipes while maintaining quality and consistency.
- Demonstrate attention to detail, time management, and adaptability in a high-expectation environment.
- Support team success by prioritizing tasks and meeting strict deadlines.
Cashier / Sales Associate
Nordstrom Rack
Dallas
09.2022 - 11.2022
- Processed high-volume transactions accurately using POS systems, including cash, credit, refunds, and gift cards.
- Educated customers on promotions and store offerings to increase sales and customer satisfaction.
- Maintained organized checkout areas while delivering friendly, professional service.
- Reconciled cash drawers and resolved discrepancies, ensuring accuracy and accountability.
- Stayed informed on weekly promotions and pricing changes to support sales goals.
Crew Trainer
McDonald’s
Mesquite
04.2019 - 01.2022
- Trained and onboarded new employees, improving team efficiency and service consistency.
- Delivered high-quality customer service in a fast-paced environment, consistently meeting speed and accuracy targets.
- Built strong customer relationships by understanding needs and providing product recommendations.
- Monitored daily operations and identified process improvements to increase efficiency and performance.
- Demonstrated leadership by setting performance standards and supporting team members during peak hours.
Education
High School Diploma -
Bryan Adams High School
Dallas, TXSkills
- Customer Relationship Management
- Sales Support & Upselling
- Communication & Interpersonal Skills
- Time Management & Multitasking
- Problem Solving
- Team Leadership & Training
- POS Systems & Cash Handling
- Adaptability & Professionalism
Timeline
Prep Cook
Wolfgang Puck Catering
04.2023 - 12.2025
Cashier / Sales Associate
Nordstrom Rack
09.2022 - 11.2022
Crew Trainer
McDonald’s
04.2019 - 01.2022
High School Diploma -
Bryan Adams High School