Cassandra Baker
Lanett,AL
Summary
Dynamic professional with extensive customer service experience at Circle K, excelling in active listening and critical thinking to resolve complaints and enhance loyalty. Proficient in Microsoft 365, I improved document processing efficiency and consistently met production targets, demonstrating a commitment to quality and customer satisfaction.
Dental health professional prepared to bring comprehensive understanding of oral care and patient management to role. Proven ability to perform thorough cleanings and educate patients on maintaining oral hygiene. Known for collaborative teamwork and adaptability to meet clinic needs, showcasing skills in periodontal therapy and patient communication.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
Lanett, AL
04.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Cyndila Biz N Biz LLC
La Grange, GA
10.2022 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document processing speed by introducing automated templates for routine correspondence.
Assembly Associate
JKL Personnel
La Grange, GA
12.2017 - 10.2022
- Met or exceeded daily production targets while maintaining high-quality workmanship.
- Meticulously followed blueprints, schematics, and work instructions for accurate product assembly.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Nursing Assistant
George Baker Sr
La Grange, GA
06.2014 - 11.2017
Dental Hygienist
Dr. George Baker Jr. DMD
Lagrange, GA
08.1993 - 09.2007
- Performed scaling and root planing procedures also supra-gingival and sub-gingival procedures. Performed whitening techniques with light guidance.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
Education
Associate Of Science - Dental Hygiene
Columbus State University
Columbus, GA06.1993
Bachelor Of Arts - Biology
La Grange College
La Grang, GA06.1987
General Studies -
La Grange High School
La Grange GA 06.1976
Skills
- Customer service
- Active listening
- Critical thinking
- Microsoft 365
- Dental Hygiene skills proficiency
Certification
GA Department of Dentistry Dental Hygiene Registration
State of Georgia Emergency Basic Life Saving Certificate
Current Continuing education units required by the state of Georgia
Timeline
Customer Service Representative
Circle K
04.2024 - Current
Administrative Assistant
Cyndila Biz N Biz LLC
10.2022 - 04.2024
Assembly Associate
JKL Personnel
12.2017 - 10.2022
Nursing Assistant
George Baker Sr
06.2014 - 11.2017
Dental Hygienist
Dr. George Baker Jr. DMD
08.1993 - 09.2007
Associate Of Science - Dental Hygiene
Columbus State University
Bachelor Of Arts - Biology
La Grange College
General Studies -
La Grange High School