Cassandra Balderas
Peoria,AZ
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
16
16
years of professional experience
Work History
Executive Assistant to the President
Swiss American Financial Solutions
Glendale, AZ
10.2021 - Current
- Enhanced executive efficiency by managing and prioritizing the President's daily schedule and appointments.
- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
- Prepared comprehensive briefing materials for meetings, enabling informed decision-making by the President.
- Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.
- Developed specialized reports and presentations for the President, ensuring accurate data representation and clear communication of key insights.
- Created and managed office systems to efficiently deal with documentation.
Customer Experience Manager
Arrowhead Cadillac
Glendale, AZ
10.2015 - 08.2021
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Reduced response time to customer inquiries by optimizing support channels.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Collections Agent
USAA Federal Savings Bank
Phoenix, AZ
07.2008 - 05.2013
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Processed payments and applied to customer balances.
Education
High School Diploma -
Independence High School
Glendale, AZ05.2002
Skills
- Exceptional organization
- Calendar Management
- Document Preparation
- Time management expertise
- Executive Support
- Expense Reporting
- Office Administration
- Advanced multitasking
Timeline
Executive Assistant to the President
Swiss American Financial Solutions
10.2021 - Current
Customer Experience Manager
Arrowhead Cadillac
10.2015 - 08.2021
Collections Agent
USAA Federal Savings Bank
07.2008 - 05.2013
High School Diploma -
Independence High School
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