Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Balderas

Peoria,AZ

Summary

Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

16
16
years of professional experience

Work History

Executive Assistant to the President

Swiss American Financial Solutions
10.2021 - Current
  • Enhanced executive efficiency by managing and prioritizing the President's daily schedule and appointments.
  • Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
  • Prepared comprehensive briefing materials for meetings, enabling informed decision-making by the President.
  • Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.
  • Developed specialized reports and presentations for the President, ensuring accurate data representation and clear communication of key insights.
  • Created and managed office systems to efficiently deal with documentation.

Customer Experience Manager

Arrowhead Cadillac
10.2015 - 08.2021
  • Enhanced customer satisfaction by implementing a streamlined feedback system.
  • Reduced response time to customer inquiries by optimizing support channels.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Collections Agent

USAA Federal Savings Bank
07.2008 - 05.2013
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Processed payments and applied to customer balances.

Education

High School Diploma -

Independence High School
Glendale, AZ
05.2002

Skills

  • Exceptional organization
  • Calendar Management
  • Document Preparation
  • Time management expertise
  • Executive Support
  • Expense Reporting
  • Office Administration
  • Advanced multitasking

Timeline

Executive Assistant to the President

Swiss American Financial Solutions
10.2021 - Current

Customer Experience Manager

Arrowhead Cadillac
10.2015 - 08.2021

Collections Agent

USAA Federal Savings Bank
07.2008 - 05.2013

High School Diploma -

Independence High School
Cassandra Balderas