Cassandra Balderas
Peoria,AZ
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
16
16
years of professional experience
Work History
Executive Assistant to the President
Swiss American Financial Solutions
10.2021 - Current
- Enhanced executive efficiency by managing and prioritizing the President's daily schedule and appointments.
- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
- Prepared comprehensive briefing materials for meetings, enabling informed decision-making by the President.
- Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.
- Developed specialized reports and presentations for the President, ensuring accurate data representation and clear communication of key insights.
- Created and managed office systems to efficiently deal with documentation.
Customer Experience Manager
Arrowhead Cadillac
10.2015 - 08.2021
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Reduced response time to customer inquiries by optimizing support channels.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Collections Agent
USAA Federal Savings Bank
07.2008 - 05.2013
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Processed payments and applied to customer balances.
Education
High School Diploma -
Independence High School
Glendale, AZ05.2002
Skills
- Exceptional organization
- Calendar Management
- Document Preparation
- Time management expertise
- Executive Support
- Expense Reporting
- Office Administration
- Advanced multitasking
Timeline
Executive Assistant to the President
Swiss American Financial Solutions
10.2021 - Current
Customer Experience Manager
Arrowhead Cadillac
10.2015 - 08.2021
Collections Agent
USAA Federal Savings Bank
07.2008 - 05.2013
High School Diploma -
Independence High School
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