Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cassandra Benitez

Elsa,TX

Summary

Dedicated Customer Service Representative with a focus on relationship building, conflict resolution, and call management. Consistently exceeded performance metrics and improved customer satisfaction through effective problem-solving.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Senture
McAllen, TX
04.2025 - Current
  • Provided exceptional customer support through multi-channel communication, resolving inquiries efficiently.
  • Resolved complex customer issues by employing problem-solving techniques and product knowledge.
  • Implemented best practices for handling escalated calls, improving overall customer satisfaction ratings.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Restaurant Manager

Taqueria Mi Rey
Weslaco, TX
08.2022 - 04.2025
  • Oversaw daily restaurant operations to ensure high-quality customer service and efficient workflow.
  • Trained and mentored staff on food safety standards and customer engagement techniques.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Developed employee schedules to maintain adequate staffing during peak hours and special events.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Education

Certified Nursing Assistant - Nursing

Rio Grande Valley College
Pharr, TX
08-2022

High School Diploma -

Lasara High School
Lasara, TX
06-2022

Skills

  • Relationship building
  • Call management
  • Organization
  • Product knowledge
  • Client relations
  • Conflict resolution

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Customer Service Representative

Senture
04.2025 - Current

Restaurant Manager

Taqueria Mi Rey
08.2022 - 04.2025

Certified Nursing Assistant - Nursing

Rio Grande Valley College

High School Diploma -

Lasara High School