Dedicated Customer Service Representative with a focus on relationship building, conflict resolution, and call management. Consistently exceeded performance metrics and improved customer satisfaction through effective problem-solving.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Senture
McAllen, TX
04.2025 - Current
Provided exceptional customer support through multi-channel communication, resolving inquiries efficiently.
Resolved complex customer issues by employing problem-solving techniques and product knowledge.
Implemented best practices for handling escalated calls, improving overall customer satisfaction ratings.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Restaurant Manager
Taqueria Mi Rey
Weslaco, TX
08.2022 - 04.2025
Oversaw daily restaurant operations to ensure high-quality customer service and efficient workflow.
Trained and mentored staff on food safety standards and customer engagement techniques.
Implemented inventory management systems to optimize stock levels and reduce waste.
Developed employee schedules to maintain adequate staffing during peak hours and special events.
Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.