Cassandra Bernard
Daleville,AL
Summary
Personable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, upbeat, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Associate
Saiz Kreationz
01.2020 - Current
- Answered constant flow of customer calls with minimal wait times.
- Customer data confidentiality.
- Call Documentation.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Policies and procedures adherence.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
In-Home Caregiver
Happy Home Care
02.2018 - 11.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Education
High School Diploma -
Daleville High School
Daleville, AL06.2005
Skills
- Customer Service and Assistance
- Project Management
- Presenting Solutions
- Safety Regulations
- Customer Service
- Inbound and Outbound Calling
- Verbal Communication
Timeline
Remote Customer Service Associate
Saiz Kreationz
01.2020 - Current
In-Home Caregiver
Happy Home Care
02.2018 - 11.2020
High School Diploma -
Daleville High School
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