Cassandra Bolton
Gardena,USA
Summary
I am teachable and dedicated in my employment . My punctuality and reliability contributes to a positive work environment.
I have strong organizational skills and attention to detail to manage and get the job done right.
Overview
35
35
years of professional experience
Work History
Expeditor Agent
Envoy Airlines
07.2022 - Current
- Manage and secure passenger luggage at baggage claim LAX
- Follow strict safety and security codes including identifying and reporting potential threats or suspicious items
- Customer service in assisting passengers issues locate luggage ,flights and transportation
- Work closely with other airport departments including operations and security to ensure efficient baggage flow and resolve issues like delays
Relocation Specialist
TPX Communications
03.2006 - 10.2021
- In communication with customer via phone and email
- Process service orders and requests using the computer based systems DASH and TPICE existing customers who are relocating their phone and data to new locations
- Proactively identify any issues customer may have been experiencing
- Managed multiple client cases concurrently while maintaining strict attention to detail and exceptional organizational skills, resulting in successful relocations.
- Liaison between customer and project manager to complete order process through to installation of services
- Inquire to determine additional needs to capitalize on possible upsell opportunities that will benefit the customers business
- Developed comprehensive relocation packages tailored to individual customers needs.
- Streamlined communication between clients, vendors, and relocating employees to enhance service delivery.
Public office Associate, Customer Service Representative
Pacific Bell, SBC Communications
04.1991 - 03.2005
- In person payment process customer telephone bill -responsible for balancing cash drawer
- Processing billing requests and promoting data and voice services in a call center environment
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Completed clerical tasks such as filing, copying, faxing
Education
High School Diploma -
Ulysses S Grant
Van Nuys, CASkills
- Strong organization
- Issue resolution
- Active listening
- Excellent communication
- Multitasking
- Decision-making
Timeline
Expeditor Agent
Envoy Airlines
07.2022 - Current
Relocation Specialist
TPX Communications
03.2006 - 10.2021
Public office Associate, Customer Service Representative
Pacific Bell, SBC Communications
04.1991 - 03.2005
High School Diploma -
Ulysses S Grant