Cassandra Bolton
Gardena,USA
Summary
I am teachable and dedicated in my employment . My punctuality and reliability contributes to a positive work environment.
I have strong organizational skills and attention to detail to manage and get the job done right.
Overview
35
35
years of professional experience
Work History
Expeditor Agent
Envoy Airlines
Los Angeles CA
07.2022 - Current
- Manage and secure passenger luggage at baggage claim LAX
- Follow strict safety and security codes including identifying and reporting potential threats or suspicious items
- Customer service in assisting passengers issues locate luggage ,flights and transportation
- Work closely with other airport departments including operations and security to ensure efficient baggage flow and resolve issues like delays
Relocation Specialist
TPX Communications
Torrance, CA
03.2006 - 10.2021
- In communication with customer via phone and email
- Process service orders and requests using the computer based systems DASH and TPICE existing customers who are relocating their phone and data to new locations
- Proactively identify any issues customer may have been experiencing
- Managed multiple client cases concurrently while maintaining strict attention to detail and exceptional organizational skills, resulting in successful relocations.
- Liaison between customer and project manager to complete order process through to installation of services
- Inquire to determine additional needs to capitalize on possible upsell opportunities that will benefit the customers business
- Developed comprehensive relocation packages tailored to individual customers needs.
- Streamlined communication between clients, vendors, and relocating employees to enhance service delivery.
Public office Associate, Customer Service Representative
Pacific Bell, SBC Communications
East LA, Torrance, CA
04.1991 - 03.2005
- In person payment process customer telephone bill -responsible for balancing cash drawer
- Processing billing requests and promoting data and voice services in a call center environment
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Completed clerical tasks such as filing, copying, faxing
Education
High School Diploma -
Ulysses S Grant
Van Nuys, CASkills
- Strong organization
- Issue resolution
- Active listening
- Excellent communication
- Multitasking
- Decision-making
Timeline
Expeditor Agent
Envoy Airlines
07.2022 - Current
Relocation Specialist
TPX Communications
03.2006 - 10.2021
Public office Associate, Customer Service Representative
Pacific Bell, SBC Communications
04.1991 - 03.2005
High School Diploma -
Ulysses S Grant