Open To Work
Cassandra Boudro
Mesa,AZ
Work Preference
Summary
Dynamic customer service professional with expertise in team leadership and strategic planning. Proven ability to resolve complaints and cultivate customer relationships, ensuring high satisfaction levels. Ready to leverage skills to drive team performance and enhance service delivery.
Overview
9
9
years of professional experience
Work History
Customer Service Lead
Home Depot
Mesa, AZ
09.2021 - Current
- Led team of customer service representatives, promoting positive work environment and improved performance.
- Resolved customer complaints to ensure high levels of satisfaction and loyalty.
- Trained new staff on protocols and policies to maintain consistency in service delivery.
- Cultivated strong relationships with customers to enhance brand loyalty and encourage repeat business.
House Committee Member
The Elks Lodge
Mesa, Arizona
04.2017 - 04.2018
- Collaborated with members to identify community needs and propose relevant programs.
- Supported fundraising activities by developing promotional materials and strategies.
- Participated in strategic planning sessions to align committee goals with organizational objectives.
- Documented meeting minutes and maintained accurate records of committee activities.
Education
Certificaton of Cosmetology - Cosmetology
Avalon School of Cosmetology
Mesa, AZ11-2014
Some College (No Degree) - General Studies
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Customer service management
- Team leadership
- Complaint resolution
- Staff training
- Customer relationship management
- Strategic planning
- Effective communication
- Order management
References
References available upon request.
Timeline
Customer Service Lead
Home Depot
09.2021 - Current
House Committee Member
The Elks Lodge
04.2017 - 04.2018
Certificaton of Cosmetology - Cosmetology
Avalon School of Cosmetology
Some College (No Degree) - General Studies
Maricopa Community Colleges, Mesa Community College