Guadalupe Tamez
San Antonio
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
6
6
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Service Lead
Burlington
San Antonio
04.2020 - Current
- Led customer service team in resolving complex inquiries and issues.
- Trained new staff on company policies and customer service standards.
- Collaborated with management to implement process improvements and initiatives.
- Provided feedback to team members to enhance service delivery skills.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Cashier
Burlington
San Antonio
11.2019 - 04.2020
- Maintained clean and organized checkout area for optimal customer experience.
- Handled returns and exchanges according to store policies and procedures.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Southwest High School
San Antonio, TexasSkills
- Customer service management
- Team leadership
- Staff training
- Active listening
- Time management
- Decision making
- Critical thinking
- Inventory control
- Multitasking and organization
- High-energy attitude
- 10-key
- Credit card payment processing
Timeline
Customer Service Lead
Burlington
04.2020 - Current
Cashier
Burlington
11.2019 - 04.2020
Southwest High School