Cassandra Schmidt
Altoona,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dementia Specialist
Pathway Genomics
Sioux Falls, SD
06.2006 - Current
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Conducted regular meetings with staff to review progress and address any concerns.
- Defined team directions and provided guidance to members.
- Participated in ongoing training and compliance activities.
- Managed and resolved incidents according to service agreements.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Employed refined project management skills for task completion.
Business Office Manager
Carlisle Care Center
Carlisle, Iowa
01.2025 - 04.2025
- Assisted with special projects such as researching new software programs or cost-saving initiatives.
- Managed office budget and ensured accurate financial records were kept.
- Implemented policies and procedures to ensure compliance with local regulations.
Surgical Technologist
West Lakes Surgery Center
Clive, Iowa
07.2024 - 01.2025
- Organized operating room by setting up surgical trays with instruments according to surgeon preference.
- Prepared and maintained sterile field for surgical procedures.
- Assisted in the application of wound dressings, casts, and other medical devices.
Surgery Scheduler
Mercy One
Clive, IA
10.2023 - 06.2024
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Monitored and updated patient records in the electronic medical record system.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
Surgical Technologist
Avera
Mitchell, South Dakota
04.2017 - 05.2023
- Prepared and maintained sterile field for surgical procedures.
- Assisted in the application of wound dressings, casts, and other medical devices.
- Provided assistance to surgeons during operations by passing instruments and other supplies.
- Transported patients to operating room before surgery and monitored vital signs throughout procedure.
- Ensured all necessary equipment was available for each procedure.
- Organized operating room by setting up surgical trays with instruments according to surgeon preference.
- Kept inventory of supplies and ordered new items as needed.
- Performed pre-operative skin preparation on patients prior to surgery.
- Observed aseptic technique and infection control protocols at all times.
- Received specimens from pathology laboratory for examination by surgeon during operation.
- Monitored sterilization process for surgical instruments or equipment used during procedures.
- Assisted in positioning patients on operating table and covered them with sterile drapes.
- Cleansed and disinfected operating rooms after procedures were completed.
Medical Billing Specialist
Nationwide
Mitchell, SD
05.2016 - 04.2017
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Generated monthly invoices for patients based on services provided according to established fee schedules.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Updated patient accounts with information obtained from internal departments or external sources.
- Processed credit card payments from patients in accordance with office policy.
Education
Some College (No Degree) - Surgical Technology
Southeast Technical Institute
Sioux Falls, SDSkills
- Insurance Verification
- Checking in patients
- Copay collecting
- Correspondence Writing
- HIPAA Compliance
- Maintaining confidentiality
- Insurance pre-certifications
- Payment Collection
- Patient Relations
- Software Familiarity
- Office Administration
- Verifying insurance
- Calendar Management
- Teamwork orientation
- Procedure Knowledge
- Scheduling expertise
- Office workflow support
- Schedule Coordination
Affiliations
- Hunting and Fishing
- Love to be around cars, bikes and trucks
Accomplishments
- Poet of the Month May 2004
- Hero Award May 2018
Certification
- Dementia and Alzheimers Specialist
- CPR Cert
Languages
English
Professional
Timeline
Business Office Manager
Carlisle Care Center
01.2025 - 04.2025
Surgical Technologist
West Lakes Surgery Center
07.2024 - 01.2025
Surgery Scheduler
Mercy One
10.2023 - 06.2024
Surgical Technologist
Avera
04.2017 - 05.2023
Medical Billing Specialist
Nationwide
05.2016 - 04.2017
Dementia Specialist
Pathway Genomics
06.2006 - Current
Some College (No Degree) - Surgical Technology
Southeast Technical Institute