Cassandra Carmona
Pasadena
Summary
Experienced in accurately processing various monetary transactions, including cash, credit, automatic debit, and checks. Proficiently assisted customers with inquiries about store operations, products, promotions, and online orders. Skilled in implementing Plan-O-Grams (POG) to effectively arrange shelving displays and optimize product visibility. Proactively addressed guest complaints and compliments to ensure a positive customer experience and fostered long-term relationships resulting in repeat business. Demonstrated expertise in markdown and promotional procedures. Known for attention to detail, organization, and multitasking skills.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Favor, DoorDash, Uber Eats
01.2022 - Current
- Provided exceptional customer service with not only the customer but the employees I interacted with as well by respecting all protocols and constantly staying in contact with customers with clear and concise updates about their order(s) or packages.
- Keeping items in organized and in thermal containers making sure items stay hot or cold, and in real time package tracking
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
League Ambassador/Coordinator
Houston Sports and Social Club
01.2019 - 12.2021
- League ambassador in an all adult beer league I was in charge of organizing multiple groups of 21 and over players for various adult team recreational sports (soccer, volleyball, and football) and all team building and corporate activities/exercises when booked
- Implemented new safety protocols after viewing multiple injuries that were not previously practiced or thought of on a job safety analysis (JSA)
- Facilitated smooth communication between players and management during events.
- Coordinated social media campaigns to increase fan engagement and league visibility.
- Provided detailed reports on event operations, identifying areas for improvement and suggesting solutions accordingly.
- I managed all inquiries and complaints within the league the paperwork, permits, contracts, photos and uniforms while sustaining peace on the field and making it a fun environment when high stressed situations occurred.
Customer Service/Cashier
Stripes/7-11
01.2016 - 01.2018
- Early morning rep performing all duties in a quick and timely manner putting all new and old items on floor.
- Building plan o gram layouts for merchandise to specific qualifications with deadlines.
- Cash Drawer Reconciliation
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Education
San Jacinto College -
San Jacinto College
Pasadena, TX01.2010
Highschool -
Pasadena Memorial Highschool
Pasadena, TX06-2007
Skills
- Positive Attitude
- Customer Service
- Teamwork and Individual Collaboration
- Attention to Detail
- Dependable and reliable
- Problem-Solving
- Work Planning and Prioritization
- Relationship Building
Timeline
Delivery Driver
Favor, DoorDash, Uber Eats
01.2022 - Current
League Ambassador/Coordinator
Houston Sports and Social Club
01.2019 - 12.2021
Customer Service/Cashier
Stripes/7-11
01.2016 - 01.2018
San Jacinto College -
San Jacinto College
Highschool -
Pasadena Memorial Highschool
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