Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver
Cassandra Case
Open To Work

Cassandra Case

Billing Specialist
Colorado Springs,CO

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Billing SpecialistClaims AnalystInsurance Claims Specialist

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Colorado Springs, CO
Open to relocation: Yes

Salary Range

$46000/yr - $70000/yr

Important To Me

Company CultureCareer advancementWork from home optionPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offPersonal development programsTeam Building / Company Retreats

Summary

Detail-oriented professional with a growing background in mental health billing and client-centered financial coordination. Experienced in insurance verification, claims submission, denial management, and payment plan development across a variety of payers. Combines a strong service and hospitality background with developing technical billing expertise to support both providers and clients. Deeply passionate about people and mental health, with a commitment to reducing stress around the financial side of care. Focused on accuracy, compliance, and creating smooth, supportive billing experiences within mental health practices.

Overview

10
10
years of professional experience

Work History

Billing Specialist Lead

Spring EOP and Walls Counseling
Colorado Springs, CO
01.2025 - Current
  • Manage end-to-end medical billing processes for mental health services for commercial and government payers
  • Manage billing for multi-provider and multi-location practices with a total of 1,100 + clients between both practices
  • Verify our clients’ insurance eligibility, benefits, and authorization requirements to ensure accurate and timely billing
  • Interpret and apply CPT codes to ensure accurate and compliant billing (e.g., 90837, 90834, 90791, T1017)
  • Investigate and resolve claim denials and rejections, including payer-specific issues related to coordination of benefits and third-party administrators
  • Communicate with our third-party billing team (Enlightened Billing Solutions) for clinician credentialing, complex claims issues, prior authorization, and more
  • Communicate with insurance companies to verify network status, payer IDs, and reimbursement policies
  • Process claim corrections, resubmissions, and appeals to maximize reimbursement and reduce revenue loss
  • Maintain compliance with HIPAA regulations and payer guidelines in all billing and documentation practices
  • Collaborate with providers and administrative teams to ensure accurate documentation and coding alignment
  • Monitor accounts receivable and follow up on outstanding claims to improve cash flow and reduce aging balances
  • Utilize electronic health record (EHR) and billing systems to manage patient accounts and track claim status (Ritten & Theranest)
  • Educate clients and team members on insurance coverage, billing processes, and patient financial responsibility when needed
  • Develop and manage customized client payment plans, ensuring affordability while maintaining consistent account resolution and revenue flow

Bartender

The Warehouse Restaurant
25 W Cimarron St. Colorado Springs, CO
01.2023 - 02.2024
  • Utilized my extensive background in customer service, management, inventory practices, and provided attentive care to discerning patrons within a refined, high-end dining establishment.
  • Leveraged my network, to cultivate relationships with both existing clientele and introduced new patrons to the establishment, contributing to its sustained success.
  • Consistently displayed a positive demeanor fostered a collaborative environment among colleagues, emphasizing teamwork and cohesion.
  • Adapted to unfamiliar products, effectively driving sales with confidence and enthusiasm.

Bartender Supervisor

Trinity Forge Brewing
4630 Forge Road, Colorado Springs, CO
02.2022 - 12.2022
  • Crafted and spearheaded the development of the business plan, vision, and operational execution for a pioneering new location/concept within the company.
  • Maintained an extensive expertise in various styles of draft beer, consistently delivering exceptional customer service.
  • Cultivated a loyal base of regular patrons through personalized interactions and attentive care

Server

Colorado Craft Tejon Street Social
15 S. Tejon Street, Colorado Springs, CO
02.2022 - 04.2022
  • Attended to customers in a large restaurant setting, offering a vast menu of locally sourced food, beer, and specialty cocktails.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.

Assistant General Manager

N3 Taphouse
817 Colorado Ave, Colorado Springs, CO
12.2018 - 01.2022
  • Assistant General Manager/Bartender/Server – Demonstrated progressive growth from Bartender/Server to Assistant General Manager, providing vital support to the General Manager in overseeing a dynamic team of 15+ servers and bartenders at a bustling and highly sought-after westside Taphouse.
  • Conducted comprehensive training programs to cultivate staff excellence and align with the restaurant's mission of delivering unparalleled service to its extensive and dedicated clientele.
  • Managed server and bartender accounting and bookkeeping duties, meticulously reconciling accounts and inputting data into the accounting system.
  • Innovatively designed new menus utilizing Microsoft Publisher and implemented QR Code menus during the challenging period of COVID-19 shutdowns, ensuring seamless and safe dining experiences for guests.
  • Orchestrated staff appreciation events year-round, with a strategic focus on boosting team morale during the unprecedented operational constraints posed by the pandemic.
  • Upheld high standards by ensuring staff remained well-versed in the ever-evolving craft beer selection, fostering a culture of continuous learning and excellence.

Office Manager & Sales

Direct Maytag Home Appliance Center
1407 Santa Fe Dr, Pueblo, CO
06.2016 - 01.2019
  • Small, family-owned business offering Southern Colorado reliable new and used appliance sales and service.
  • Office Manager & Sales Rep – Worked directly under the CEO of twenty-seven years.
  • Handled all cash-flow and deposits.
  • Managed all minor and major clerical duties: bookkeeping, tax documents, data entry, orders of appliances and appliance parts, service scheduling, online presence.
  • Utilized extensive knowledge of home appliances to sell our products with confidence.

Education

QBHA Certification - Qualified Behavioral Health Assistant (QBHA)

Colorado Community College System
01.2025 - 02.2025

HIPAA Awareness Training Certification - HIPAA Awareness For Mental Health

HIPAATraining.com
01.2025 - 01.2025

Restaurant Revenue Management Certification - Restaurant Revenue Management

Cornell University Online Culinary Program
02.2021 - 06.2021

No Degree - Psychology Major

University of Colorado At Colorado Springs
Colorado Springs, CO

High School Diploma -

Manitou Springs High School
Manitou Springs, CO

Skills

  • Empathy & compassion
  • Microsoft Office
  • Google Workspace
  • Insurance verification
  • Claims resolution
  • Understanding & utilization of HCPF Billing Manual in practice
  • Professional and approachable communication
  • Excellent written & oral communication
  • Complex problem-solving
  • Relationships with colleagues & clients
  • Customer service
  • Teamwork / Team Management
  • Quick & eager learner

Timeline

Billing Specialist Lead

Spring EOP and Walls Counseling
01.2025 - Current

QBHA Certification - Qualified Behavioral Health Assistant (QBHA)

Colorado Community College System
01.2025 - 02.2025

HIPAA Awareness Training Certification - HIPAA Awareness For Mental Health

HIPAATraining.com
01.2025 - 01.2025

Bartender

The Warehouse Restaurant
01.2023 - 02.2024

Bartender Supervisor

Trinity Forge Brewing
02.2022 - 12.2022

Server

Colorado Craft Tejon Street Social
02.2022 - 04.2022

Restaurant Revenue Management Certification - Restaurant Revenue Management

Cornell University Online Culinary Program
02.2021 - 06.2021

Assistant General Manager

N3 Taphouse
12.2018 - 01.2022

Office Manager & Sales

Direct Maytag Home Appliance Center
06.2016 - 01.2019

No Degree - Psychology Major

University of Colorado At Colorado Springs

High School Diploma -

Manitou Springs High School

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