Cassandra Case
Colorado Springs,CO
Summary
Dynamic and dedicated veteran of the restaurant industry with a proven track record of excellence in bartending, serving, and restaurant management roles. Possessing a background in retail sales, I bring a diverse skill set and unwavering work ethic to the table. Now seeking an exciting career transition and eager to leverage my extensive experience and adaptability in a new industry.
Overview
8
8
years of professional experience
Work History
Bartender
The Warehouse Restaurant
01.2023 - 02.2024
- Utilized my extensive background in customer service, management, inventory practices, and provided attentive care to discerning patrons within a refined, high-end dining establishment.
- Leveraged my network, to cultivate relationships with both existing clientele and introduced new patrons to the establishment, contributing to its sustained success.
- Consistently displayed a positive demeanor fostered a collaborative environment among colleagues, emphasizing teamwork and cohesion.
- Adapted to unfamiliar products, effectively driving sales with confidence and enthusiasm.
Bartender Supervisor
Trinity Forge Brewing
02.2022 - 12.2022
- Crafted and spearheaded the development of the business plan, vision, and operational execution for a pioneering new location/concept within the company.
- Maintained an extensive expertise in various styles of draft beer, consistently delivering exceptional customer service.
- Cultivated a loyal base of regular patrons through personalized interactions and attentive care
Server
Colorado Craft Tejon Street Social
02.2022 - 04.2022
- Attended to customers in a large restaurant setting, offering a vast menu of locally sourced food, beer, and specialty cocktails.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Assistant General Manager
N3 Taphouse
12.2018 - 01.2022
- Assistant General Manager/Bartender/Server – Demonstrated progressive growth from Bartender/Server to Assistant General Manager, providing vital support to the General Manager in overseeing a dynamic team of 15+ servers and bartenders at a bustling and highly sought-after westside Taphouse.
- Conducted comprehensive training programs to cultivate staff excellence and align with the restaurant's mission of delivering unparalleled service to its extensive and dedicated clientele.
- Managed server and bartender accounting and bookkeeping duties, meticulously reconciling accounts and inputting data into the accounting system.
- Innovatively designed new menus utilizing Microsoft Publisher and implemented QR Code menus during the challenging period of COVID-19 shutdowns, ensuring seamless and safe dining experiences for guests.
- Orchestrated staff appreciation events year-round, with a strategic focus on boosting team morale during the unprecedented operational constraints posed by the pandemic.
- Upheld high standards by ensuring staff remained well-versed in the ever-evolving craft beer selection, fostering a culture of continuous learning and excellence.
Office Manager & Sales
Direct Maytag Home Appliance Center
06.2016 - 01.2019
- Small, family-owned business offering Southern Colorado reliable new and used appliance sales and service.
- Office Manager & Sales Rep – Worked directly under the CEO of twenty-seven years.
- Handled all cash-flow and deposits.
- Managed all minor and major clerical duties: bookkeeping, tax documents, data entry, orders of appliances and appliance parts, service scheduling, online presence.
- Utilized extensive knowledge of home appliances to sell our products with confidence.
Education
High School Diploma -
Cheyenne Mountain High School
Colorado Springs, CONo Degree - Psychology Major
University of Colorado At Colorado Springs
Colorado Springs, COCertificate - Restaurant Revenue Management
Cornell University Online Culinary Program
06.2021
Skills
- Microsoft Office
- Google Workspace
- Sales
- Excellent Written and Oral Communication
- Complex Problem-Solving
- Relationships
- Customer Service
- Teamwork / Team Management
- Quick Learner
Timeline
Bartender
The Warehouse Restaurant
01.2023 - 02.2024
Bartender Supervisor
Trinity Forge Brewing
02.2022 - 12.2022
Server
Colorado Craft Tejon Street Social
02.2022 - 04.2022
Assistant General Manager
N3 Taphouse
12.2018 - 01.2022
Office Manager & Sales
Direct Maytag Home Appliance Center
06.2016 - 01.2019
High School Diploma -
Cheyenne Mountain High School
No Degree - Psychology Major
University of Colorado At Colorado Springs
Certificate - Restaurant Revenue Management
Cornell University Online Culinary Program
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