Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Cleary

Crystal Lake,IL

Summary

Dynamic Key Account Manager with a proven track record at Accurate Background, excelling in strategic planning and relationship building. Expert in contract negotiation and customer engagement, I have successfully developed tailored solutions that enhance client satisfaction and drive profitability. Adept at cross-functional collaboration, I consistently deliver impactful presentations that resonate with key stakeholders.

Overview

12
12
years of professional experience

Work History

Vice President of Cheerleading

Crystal Lake Raiders
Crystal Lake, IL
10.2023 - Current
  • Assisted in designing marketing strategies for recreation initiatives including brochures, flyers, newsletters.
  • Planned, organized or led exercise routines, athletic events or arts and crafts.
  • Delegated work to staff, setting priorities and goals.
  • Performed administrative tasks such as maintaining records, preparing reports, ordering supplies.
  • Developed and implemented policies, procedures, and goals to ensure quality services.
  • Interviewed and hired associates to fill staff vacancies.
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.
  • Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
  • Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.

Key Account Manager

Accurate Background
Irvvine, CA
12.2012 - Current
  • Established and maintained strong relationships with decision-makers and influencers within key accounts.
  • Addressed client questions and resolved complaints related to products, services and accounts.
  • Developed customized presentations and proposals to meet the specific needs of key accounts.
  • Monitored competitive activities within assigned accounts and communicated findings to management.
  • Identified customer needs by asking questions and advising on best solutions.
  • Conducted research into market conditions and competitor strategies in order to inform strategic decisions.
  • Coordinated with the customer service and support teams to address and resolve key account issues promptly.
  • Conducted regular business reviews with key clients to assess product and service performance and identify improvement areas.
  • Developed and implemented key account plans to meet customer needs and increase company profitability.
  • Negotiated contracts and terms of agreement with key accounts, ensuring profitability and compliance.
  • Maintained a deep understanding of client products and services in order to effectively promote them.

Education

Master of Science - Sports Management

Northern Illinois University
Dekalb, IL
05-2008

Skills

  • Strategic planning
  • Contract negotiation
  • Relationship building
  • Presentation development
  • Customer engagement
  • Account strategy
  • Active listening
  • Consultative selling
  • Adaptability and flexibility
  • Customer satisfaction
  • Multitasking Abilities
  • Services optimization
  • Time management abilities
  • Cross-functional collaboration

Timeline

Vice President of Cheerleading

Crystal Lake Raiders
10.2023 - Current

Key Account Manager

Accurate Background
12.2012 - Current

Master of Science - Sports Management

Northern Illinois University

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