Summary
Work History
Skills
Overview
Generic
Cassandra Cox

Cassandra Cox

Administrative assistant
Westland,MI

Summary

Dedicated professional with 13 years of combined experience in leasing, customer service, and administrative support. Skilled in lease management, resident relations, scheduling, document preparation, data entry, and office administration. Known for strong organizational abilities, attention to detail, and delivering exceptional customer service.

Work History

Administrative Assistant

The Skillman Foundation
Detroit, MI
06.2024 - Current
  • Managed scheduling and calendar coordination for executive team, ensuring efficient time management.
  • Produced and organized documents for meetings, enhancing communication and preparation processes.
  • Assisted in grant application processes, contributing to foundation's funding initiatives.
  • Maintained electronic filing system, improving document retrieval speed and accuracy.
  • Collaborated with team members on project timelines, ensuring alignment with organizational goals.
  • Conducted research for program development, supporting strategic planning efforts within the foundation.
  • Coordinated logistics for events and meetings, fostering productive engagement among stakeholders.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Assistant Manager

Lautrec, LTD
Westland, MI
03.2013 - 06.2024
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Event Planning
  • Move-In Coordination
  • Tenant Relations
  • Fair Housing Policies
  • Application Processing
  • Property Management
  • Administrative Support
  • Scheduling Appointments
  • Customer Service
  • Microsoft Office
  • Calendar Management
  • Excell

Overview

13
13
years of professional experience

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