Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Cupper

Las Vegas,NV

Summary

Restaurant professional with proven track record in managing high-volume dining establishments. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions, focusing on elevating customer satisfaction and operational excellence. Known for fostering collaborative team environment and consistently achieving business goals. Possesses strong skills in staff management, menu planning, and financial oversight, coupled with results-driven mindset.

Overview

9
9
years of professional experience

Work History

Restaurant Owner/Operator

Fat Moe’s’s Pizza and Wings
08.2021 - Current
  • Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
  • Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
  • Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
  • Boosted revenue through targeted marketing campaigns, special events, and promotions.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
  • Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
  • Utilized data-driven decision-making to identify areas for improvement in restaurant performance metrics such as sales targets or employee productivity rates.
  • Improved employee retention by fostering a positive work environment, offering competitive compensation packages, and providing opportunities for growth and development.
  • Managed payroll, daily deposits, and cost controls.

Spa Manager / Esthetician

Exhaal Wellness Spa
07.2016 - Current
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Developed and oversaw training programs for staff, leading to enhanced service quality and customer experience.

Education

Advanced Technologies Academy
Las Vegas

Bachelor of Science - Accounting

Western Governors University
Salt Lake City, UT

Skills

  • Operational efficiency
  • Operations management
  • Conflict Resolution
  • Solution-oriented in operations and leadership
  • Strict Health Code compliance
  • Food presentation
  • Waste reduction
  • Customer engagement
  • Staff leadership and management
  • Aldelo and Toast Restaurant POS systems

Timeline

Restaurant Owner/Operator

Fat Moe’s’s Pizza and Wings
08.2021 - Current

Spa Manager / Esthetician

Exhaal Wellness Spa
07.2016 - Current

Advanced Technologies Academy

Bachelor of Science - Accounting

Western Governors University

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