Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CASSANDRA D. GILBERT

Hilliard

Summary

Strategic and detail-oriented professional with 15+ years of experience at OhioHealth, specializing in project coordination, operational efficiency, and patient workflow optimization. Proven success leading cross-functional initiatives to streamline healthcare processes, enhance patient experience, and reduce delays. Skilled in coordinating resources, monitoring key performance indicators (KPIs), and driving process improvements that support organizational goals. Adept communicator and team collaborator with a deep understanding of patient-centered care, compliance, and healthcare administration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Healthcare Project Support Coordinator (Formerly Patient Support Associate)

OHIOHEALTH
08.2015 - Current
  • - Spearheaded workflow redesign initiatives across inpatient units, resulting in a 30% reduction in patient intake delays and a 15% increase in patient satisfaction scores (Press Ganey, 20222023).
  • - Acted as a central coordination point between nursing, transport, radiology, and case management, improving turnaround time for patient services by 25%.
  • - Partnered with leadership to implement a discharge efficiency program, reducing discharge delays by 20%, enhancing patient throughput and bed availability.
  • - Maintained a 98% accuracy rate in Epic documentation during five consecutive performance audits, reducing charting discrepancies and rework.
  • - Supported regulatory readiness initiatives, contributing to 100% compliance during annual audits by the Ohio Department of Health in 2022 and 2023.
  • - Developed and led a peer onboarding program, reducing training time by 20% and increasing onboarding satisfaction among new hires.
  • - Collected and reported department KPIs, including wait times, satisfaction metrics, and staff scheduling data, used in weekly operations reviews.
  • - Collaborated on a unit scheduling project that reduced overtime by 22%, contributing to $85,000 in annual cost savings.
  • - Recognized as Employee of the Month (March 2023) for leadership in patient-centered process improvements.

Education

High School -

Hilliard Davidson High School
Hilliard, OH

Skills

  • - Project & Operations Coordination
  • - Process Improvement & Workflow Design
  • - KPI Tracking & Metrics Analysis
  • - Epic EHR & Documentation Accuracy
  • - Cross-Functional Communication
  • - Change Management Support
  • - Patient Experience Enhancement
  • - Compliance (HIPAA, ODH)
  • - Training & Staff Onboarding

Certification

  • - Certified Patient Care Technician (CPCT)
  • - Basic Life Support (BLS), Current
  • - (Optional)

Timeline

Healthcare Project Support Coordinator (Formerly Patient Support Associate)

OHIOHEALTH
08.2015 - Current

High School -

Hilliard Davidson High School

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