Hi, I’m
Cassandra Dinesen
Summary
Forward-thinking professional bringing more than 10 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
10
years of professional experience
Work History
Axia Women's HealthDoylestown, PA
Practice Development Partner
07.2023 - 12.2023
Job overview
- Implemented strategic growth for practice with new programs including nutrition, functional medicine, and acupuncture.
- Managed patient experience using Birdeye and other metrics ensuring a 75 NPS score and a 4.8/5 stars on patient reviews.
- Generated and maintained all patient education and resources.
- Achieved 180% expected revenue with diligent billing practices for in-office and hospital billing.
Axia Women's HealthDoylestown, PA
Practice Manager
02.2020 - 07.2023
Job overview
- Supervised team of 30+ office personnel including physicians, midwives, and nurses.
- Improved practice revenue (45% in 2022) through effective financial management and strategic cost reductions.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Reduced employee turnover by implementing competitive compensation packages and creating a supportive work atmosphere that were then implemented across the larger organization.
- Championed and mentored staff to ensure their professional growth and development within the practice.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations which all had 100% completion.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice's unique offerings.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Established policies regarding patient privacy rights; safeguarding all confidential information.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
Dinesen & Associates OB/GYN & InfertilityDoylestown, PA
Practice Manager
12.2015 - 02.2020
Job overview
- Facilitated a multi-million dollar acquisition of practice to a larger healthcare organization.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Onboarded 2 full OB/GYN practices into the existing practice while maintaining clear patient communication and compliant patient records.
Dinesen & Associates OB/GYN & InfertilityDoylestown, PA
Billing Assistant
02.2014 - 12.2015
Job overview
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Streamlined the invoicing process for increased efficiency through close collaboration with the accounts receivable team.
- Reduced errors in billing documentation by implementing a thorough double-check system.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
Education
Boston UniversityBoston, MA
Bachelor of Science from Communications
Lorenzo De MediciFlorence, Italy
Minor from Art History
Skills
- Strategic Planning
- Talent Recruitment
- Administrative Management
- Marketing
- Leadership abilities
- Business development
- Workflow Management
- Records Management
- Resource Utilization
- Policy Implementation
- Budget Oversight
- Performance Metrics
Timeline
Practice Development Partner
Axia Women's Health
07.2023 - 12.2023
Practice Manager
Axia Women's Health
02.2020 - 07.2023
Practice Manager
Dinesen & Associates OB/GYN & Infertility
12.2015 - 02.2020
Billing Assistant
Dinesen & Associates OB/GYN & Infertility
02.2014 - 12.2015
Boston University
Bachelor of Science from Communications
Lorenzo De Medici
Minor from Art History