Cassandra Dobbins
Cincinnati,Ohio
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Program Manager
UC HEALTH
06.2022 - Current
- Evaluate programs and staff’s performance.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Identified program obstacles and communicated possible impacts to team.
- Built teams to address project goals and objectives for multiple projects.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Manages and supervised administrative and daily program operations, complying with policies and regulations.
Medical Secretary Supervisor
UC HEALTH
01.2019 - 01.2022
- Schedule and coordinate patient appointments
- Coordinate patients’ surgery date and times
- Obtain authorizations and coordinate insurance and physicians’ review
- Manage physicians’ calendars and manage time in OR IQ system
- Assist families under stress.
Surgery Scheduler
THE CHRIST HOSPITAL
07.2013 - 12.2018
- Scheduled patient appointments
- Communicated detailed written and verbal clinical messages for physicians, nurses, patients, and the patient's family
- Completed registration quickly and cordially for all new patients
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Assisted family members and patients under stress
- Scanned documentation
- Delivered high-quality and compassionate treatment to a diverse patient community.
Health Unit Coordinator
THE CHRIST HOSPITAL
07.2005 - 07.2013
- Communicated with relatives of patients prior to their procedure and post-procedure
- Updated patient demographics
- Scanned documentation.
Medical Records Tech
THE CHRIST HOSPITAL
03.2004 - 07.2005
- Strictly followed all federal and state guidelines for release of information
- Scanned incoming documentation
- Pulled patient charts for upcoming appointments.
Education
Master’s degree - Ethical Leadership
Thomas More University
01.2022
Bachelor of Science - Business Management
Cincinnati Christian University
01.2019
High School Diploma -
The School for the Creative and Performing Arts
Cincinnati, OH01.1997
Skills
- Great interpersonal communication
- Excellent communication skills
- Project Management
- Strategic Planning
- Active listening skills
- Emotionally intelligent
- Problem-Solving
- Deadline-driven
- Strong leadership skills
- Team Player/Positive Attitude
References Available
True
Timeline
Program Manager
UC HEALTH
06.2022 - Current
Medical Secretary Supervisor
UC HEALTH
01.2019 - 01.2022
Surgery Scheduler
THE CHRIST HOSPITAL
07.2013 - 12.2018
Health Unit Coordinator
THE CHRIST HOSPITAL
07.2005 - 07.2013
Medical Records Tech
THE CHRIST HOSPITAL
03.2004 - 07.2005
Master’s degree - Ethical Leadership
Thomas More University
Bachelor of Science - Business Management
Cincinnati Christian University
High School Diploma -
The School for the Creative and Performing Arts
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