Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Downing

Hutchinson ,Kansas

Summary

Developed skills in fast-paced hospitality environment, focusing on team management and guest satisfaction. Coordinated schedules, managed reservations, and ensured seamless operations to provide exceptional guest experience. Looking to transition into new field, bringing strong organizational and interpersonal abilities to dynamic environment. Personable and organized with knack for creating welcoming atmosphere, combined with solid understanding of customer service and team management. Well-versed in coordinating schedules and managing reservations, ensuring smooth day-to-day operations and exceptional guest experience. Dedicated to enhancing guest experience and fostering positive work environment. Diligent Manager with solid background in managing front-of-house and Back of House operations. Successfully led teams to enhance customer satisfaction and streamline service processes. Demonstrated expertise in team leadership and conflict resolution.

Overview

Work History

Manager

Tipsy Owl Bar
05 2024 - 11 2024
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Debt Collection Specialist

Structured Settlement
06 2023 - 05 2024
  • Enhanced client satisfaction by providing detailed reports on collection progress and debtor status updates.
  • Streamlined the debt recovery process by creating efficient workflows and utilizing advanced collection software tools.
  • Mitigated potential legal issues by ensuring strict adherence to federal and state regulations governing debt collections.

Front of House Manager

Hotel California
06 2016 - 06 2023
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Conducted regular training sessions on new menu items and service techniques, keeping team informed and engaged.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.

Education

Hutchinson High School
05.2000

Skills

  • Employee training
  • Restaurant operations
  • Food costs
  • Hiring
  • Performance evaluation
  • Staff supervision
  • Quality Standards
  • Team Building
  • Service prioritization
  • POS system operations
  • Quality control
  • Training and mentoring
  • Pre-shift walk-through
  • Safe food handling
  • Strategic planning

Timeline

Manager

Tipsy Owl Bar
05 2024 - 11 2024

Debt Collection Specialist

Structured Settlement
06 2023 - 05 2024

Front of House Manager

Hotel California
06 2016 - 06 2023

Hutchinson High School
Cassandra Downing