Cassandra Dulaney
State Farm
Marlow,OK
21
years of professional experience
Detail-oriented Structural Claims Specialist with expertise in claims analysis and compliance management. Enhanced customer satisfaction through effective problem-solving and leadership while ensuring fair settlements through thorough investigation and attention to detail. Maintained compliance with industry regulations, delivering superior customer service.
Work History
Structural Claims Specialist
7 Months- Evaluated claims for accuracy, identifying discrepancies and facilitating resolution.
- Analyzed insurance claims to ensure compliance with company policies and state regulations.
- Coordinated with policyholders to gather necessary documentation for claim processing.
- Processed incoming claims using proprietary software to maintain efficient workflow.
Team Lead
20 Years 9 Months- Developed strategic initiatives that increased customer satisfaction scores and retention rates.
- Led cross-functional teams to streamline operational processes and enhance service delivery.
- Implemented training programs that improved team performance and reduced onboarding time.
- Analyzed workflow inefficiencies and introduced solutions to optimize resource allocation.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Collaborated with management to define project goals and align team efforts with organizational objectives.
- Facilitated regular team meetings to ensure clear communication of expectations and project updates.
- Evaluated performance metrics to guide decision-making and improve overall productivity.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Homeowners' & Personal Property - Insurance
Skills
Claims administration
Claims investigation
Settlement analysis
Settlement determinations
Settlement coordination
Claims evaluation
Coverage assessments
Estimate preparation
Policy interpretation
Claim resolution
Claims strategy
Timeline
Structural Claims Specialist
State Farm
10.2024 - 05.2025Read More
Team Lead
State Farm
01.2004 - 10.2024Read More
State Farm
Homeowners' & Personal Property from Insurance
Read More