Cassandra Dunn
Cincinnati,OH
Summary
Dedicated Shift Leader with expertise in customer service and cash handling. Proven ability to train staff and resolve issues efficiently, contributing to a positive team environment.
Overview
6
6
years of professional experience
Work History
Shift Leader
Auntie Anne's Pretzels
Cincinnati, OH
02.2025 - Current
- Supervised daily operations, ensuring quality standards were consistently met.
- Trained new staff in product preparation and customer service, enhancing team capability.
- Collaborated with team members to create a positive work environment.
- Resolved customer inquiries and issues promptly, improving customer satisfaction.
- Maintained cleanliness and organization of the work area during shifts.
- Supported training of new employees during shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Cashier
Dollar Tree
cincinnati, OH
12.2019 - 08.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register and processed customer transactions, ensuring accuracy and efficiency.
- Assisted customers with product inquiries and provided excellent service.
- Processed returns and exchanges according to company policies, ensuring customer satisfaction.
- Monitored cash drawer for accuracy during shifts and reconciled at end of day.
- Managed inventory by restocking shelves and organizing merchandise displays to enhance product accessibility.
Education
High School Diploma -
Taylor Highschool
North Bend, OH05-2008
Skills
- Leadership skills
- Team leadership
- Customer service
- Cash handling
- Time management
- Positive attitude
Timeline
Shift Leader
Auntie Anne's Pretzels
02.2025 - Current
Cashier
Dollar Tree
12.2019 - 08.2021
High School Diploma -
Taylor Highschool