Cassandra Durant
Huntington Woods,MI
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
16
16
years of professional experience
Work History
Guest Service Representative
Courtyard By Marriott
09.2021 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
Medical Receptionist
Gladstone A Payton Family Practice
07.2008 - 08.2019
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Elderly Caregiver
Gladstone A Payton Home
08.2007 - 08.2017
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
Education
High School Diploma -
Holly High School
Holly, MI06.2002
Skills
- Property Security
- Information Protection
- Reservation Management
- Guest Relations
- Customer Service
- Inventory Monitoring
- Food and Beverage Area Setup
- Emergency Response
- Detail Oriented
- Computer Skills
- Time management
Timeline
Guest Service Representative
Courtyard By Marriott
09.2021 - Current
Medical Receptionist
Gladstone A Payton Family Practice
07.2008 - 08.2019
Elderly Caregiver
Gladstone A Payton Home
08.2007 - 08.2017
High School Diploma -
Holly High School
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