Cassandra Ewing
Clarksville,TN
Summary
Cassandra Ewing Resume (2).docxHardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
A dedicated professional with solid background in case management and commitment to delivering impactful results. Known for excellent team collaboration and adaptability in dynamic environments. Reliable in managing client needs and adept in conflict resolution and case analysis.
Professional with deep expertise in case management, equipped to drive impactful results in dynamic environment. Proven track record in client assessment, conflict resolution, and resource coordination, ensuring optimal client outcomes. Strong team collaborator, adaptable to changing needs, with effective communication and problem-solving skills. Recognized for reliability, strategic thinking, and commitment to excellence.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Total Case Specialist
Agero/Toyota / Kia
11.2012 - Current
- Handles complete case of customer service inquiries and problems associated with the servicing of the company's consumer services client base. Answers all customer contacts, including complex customer problems and/or complaints requiring interpretation, investigation and follow-up. Exercises independent influence and judgment with dealers, field and consumers to ensure early intervention and resolution where possible. Cultivates and maintains ongoing customer and client relationships.
- Investigates customer concerns by working with consumers, dealers and client field staff to gain a complete understanding of entire case issues.
- Using discretion and decision making, cases are forwarded/escalated for handling with the involvement of dealers and client field & regional staff, requiring influence at early intervention stages affecting important client business targets. Determines quality problem resolution and negotiate with dealers to gain their acceptance. Intervenes with field office and/or National office to assist in resolution as required on a case-by-case basis.
- Answers all service calls and documents as appropriate using client's case management system.
- This includes but is not limited to: Vehicle repair complaints, Lemon Law concerns, accident and fire reports, attorney inquiries, dealer retaliation, rebate questions, incentive info, media complaints, reimbursement requests, cross-border clearances, audio and radio code clearances, financial questions based on client and relevant financial institutions, and roadside assistance direction. Assigned to ensure all case coding required under the Transportation Recall Enhancement Accountability & Documentation (TREAD) Act is done properly to ensure appropriate reporting to the NHTSA on behalf of Client.
- Key participants in Ride and Drives with Pre-Production vehicles and supply input as to changes and customer perspective as requested by Client.
Quality Assurance Inspector
Quebecor Printing
01.1990 - 10.2010
- PROFESSIONAL EXPERIENCE
- QUAD GRAPHICS (Formerly World Color), Clarksville, TN 1990 to 2010 (Plant closure)
- 800+ employee division of the international commercial printing company - This division produces long run national and targeted magazines such as Money, Fortune, Road & Track, Southern Living, etc. as well as high volume retail catalogs for high profile customers.
- Progressive career growth with 23 years of experience gained in fast-paced, high-quality production and retail and food service environments
- Proven leadership skills combined complex machine-operating skills applied in environments were safety, quality, efficiency and customer-service, while working in an JIT environment
- Dependable, quick to learn with positive and effective leadership and interpersonal skills working in team-based and/or stand-alone assignments with limited supervision.
- Production Assembler - Feeder/ Helper/Stacker/Mailer
- Key member of a production team that stitches bind and finishes high quality magazines for companies such as Time Inc., Southern Progress, and Source Interlink
- Apply knowledge on high-speed production equipment including magazine/catalog stitching equipment plus cutters, folders, poly-bagging and poly-wrapping equipment
- Feed magazine and catalog pages on the line, bound the books, and continuously monitor quality
- Oversee production counts and ensure the correct quantities/magazines go into cartons
- Operate and adjust ARPAC and PMI packaging equipment such as shrink bundles, multi-packers, pallet-stretch-wrappers including changing out plastic plus strapping equipment
- Use forklifts and pallet-jack material handling equipment
- Performed Bulk Mail Sorting / Distribution stacking & bagging duties.
Education
High School Diploma -
Adult Education
Clarksville, TennesseeNo Degree - Medical Coding
Nashville State Community College
Clarksville, TN05-2026
Skills
- Service Coordination
- Interpersonal Skills
- Attention to Detail
- Client Assessment
- Case planning
Certification
Learned how to post or dispute an EOB and ERA
Learn to submit claims through Clearing House and paper form and fax
Learned how to process appeals by attaching required documents necessary for reconsideration
Timeline
Total Case Specialist
Agero/Toyota / Kia
11.2012 - Current
Quality Assurance Inspector
Quebecor Printing
01.1990 - 10.2010
High School Diploma -
Adult Education
No Degree - Medical Coding
Nashville State Community College