Tricia Howell
Cocoa
Summary
Dynamic Total Case Specialist at Agero with a proven track record in customer care and support. Expert in CRM software, I enhanced case management efficiency and resolved complex issues. Skilled in outbound sales and telemarketing, I consistently improved customer satisfaction through effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Total Case Specialist
Agero
04.2023 - 08.2025
- Transitioned from RSA to a total case specialist in Kia Consumer Affairs.
- Managed inbound and outbound calls, addressing customer vehicle and warranty inquiries.
- Established cases and coordinated follow-ups with dealerships and customers.
- Provided accurate information regarding warranties, service campaigns, and product enhancements.
- Collaborated with dealerships to expedite vehicle repairs and returns to customers.
- Leveraged expertise to resolve complex problems, enhancing case management efficiency.
Transfer Specialist Remote
Quantum 3 Media
01.2023 - 02.2023
- Company Overview: Merritt Island, FL
- Inbound/Outbound Qualifying customers with Medicare part A & B to speak with licensed insurance agents in there area to see if they qualify for additional benefits and or better rates and deductibles.
- Merritt Island, FL
Inbound/Outbound Sales Representative Remote
RMI/American Home Shield
11.2020 - 11.2022
- Company Overview: Georgia
- Assisted members and Real estate agents with setting up home warranties for those going through a real estate transaction.
- Answering any question and providing customer service on any issues they have with their account.
- Called real estate Brokers and Agents and offered assistance with setting up home warranties and sending additional information about plans and pricing to their email etc.
- Escalations, chat support, training inbound and outbound.
- Georgia
Presser
CREST CLEANERS
04.2019 - 11.2020
- Company Overview: Merritt Island, FL
- Press clothes that customer brings in their clothes to be cleaned and or just pressed.
- Merritt Island, FL
Customer Service Representative
Ttec booking.com
03.2019 - 05.2019
- Company Overview: Rockledge, FL
- Assisting customer with making traveling reservations, Contacting hotels if needed to make changes and or dance reservation.
- Logging all information on each call.
- Emailing customer with updated info.
- Assisting customer in setting up their own account online and or making changes to account.
- Rockledge, FL
- Worked in the inbound call center
Customer Service Representative
Adecco
11.2018 - 01.2019
- Company Overview: Merritt Island, FL
- Assist customers with placing order, tracking there orders.
- Also take care of any issues they may have with an order placed or items received.
- Reaching out to support and or supervisors when needed.
- Writing up case's and sending them to the right queue for evaluation and completing request that have to be approved.
- Merritt Island, FL
Customer Service and Sales Representative
Eckler's Automotive
03.2017 - 11.2018
- Company Overview: Titusville, FL
- Answer phones and emails about parts and products for antique cars and trucks.
- Selling parts and products to customers and company's all crossed the world.
- Reaching out to vendors about products they sold to us and our customers.
- Notting the customers orders on concerns, questions, complaints and or request.
- Titusville, FL
Phone Agent
Adecco
09.2016 - 02.2017
- Company Overview: Merritt Island, FL
- Seasonal phone agent for a inbound call center.
- Taking customers information updating and or placing rodeos.
- Sales n service phone agent.
- Reshipping orders, requesting refunds, offer to provide a minor discount to save the sale of 10%.
- Assisting customer any questions or concerns they may have about products ordered and or shipping information.
- Merritt Island, FL
Housekeeper
Wakulla Suites
02.2016 - 10.2016
- Company Overview: Cocoa Beach, FL
- Cleaning of all guest rooms, changing linens when needed.
- Taking out trash, vacuuming, mopping, dusting, cleaning refrigerator, stoves, washing dishes, cleaning tubes, toilets ,sinks n counters.
- Stockrooms, making beds, washing windows, moving furniture when needed to clean under n around.
- Calling in work order tickets when needed along with any other problems there may be.
- Cocoa Beach, FL
Recreational vehicle detailer
Rcp America/camping world
09.2014 - 01.2016
- Company Overview: Hi
- Wash outside recreational vehicle, clean windows dry unit.
- Wipe tires and shine, paint if needed, buff and wax if requested.
- Clean inside wipe walls, counters, windows, mirrors, fans, sinks, tubs, showers, cabinets, stoves, refrigerators.
- Vacuum and mop, possible shampooing if it is a used unit.
- Hi
Education
G.E.D - Basic
Hornell Wildwood Education Center
Hornell, NY01.2000
Skills
- Outbound sales and telemarketing
- Mathematical proficiency
- CRM software expertise
- Customer care and support
- Cold calling and upselling
- Call center operations
- Teaching and training skills
- Writing and communication skills
Personal Information
Authorized To Work: US
Timeline
Total Case Specialist
Agero
04.2023 - 08.2025
Transfer Specialist Remote
Quantum 3 Media
01.2023 - 02.2023
Inbound/Outbound Sales Representative Remote
RMI/American Home Shield
11.2020 - 11.2022
Presser
CREST CLEANERS
04.2019 - 11.2020
Customer Service Representative
Ttec booking.com
03.2019 - 05.2019
Customer Service Representative
Adecco
11.2018 - 01.2019
Customer Service and Sales Representative
Eckler's Automotive
03.2017 - 11.2018
Phone Agent
Adecco
09.2016 - 02.2017
Housekeeper
Wakulla Suites
02.2016 - 10.2016
Recreational vehicle detailer
Rcp America/camping world
09.2014 - 01.2016
G.E.D - Basic
Hornell Wildwood Education Center