Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Eldridge

Knoxville,TN

Summary

Dynamic Total Case Specialist with Agero Inc. adept at case planning and customer service. Proven track record in enhancing client satisfaction through active listening and critical thinking. Successfully resolved complex issues, fostering strong relationships and loyalty. Committed to ethical practice and continuous professional development in a fast-paced environment.

Experienced with managing intricate case files and providing comprehensive client support. Utilizes effective communication techniques to address and resolve client concerns. Knowledge of legal and procedural requirements essential for case management.

Knowledgeable Customer Service Representative with strong background in case management. Proven ability to handle complex cases and deliver timely resolutions. Demonstrated expertise in client communication and problem-solving.

Overview

11
11
years of professional experience

Work History

Total Case Specialist

Agero Inc.
08.2022 - 10.2024
  • Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in case management.
  • Established strong relationships with clients, understanding their needs and advocating on their behalf.
  • Assisted in training new Case Specialists to ensure consistent quality of work across the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Lead Sales Representative/Customer Service Cashier

Dollar General INC
03.2018 - 06.2019
  • Continuously refined personal sales approach based on feedback from clients and colleagues, resulting in increased efficiency and effectiveness.
  • Established strong relationships with clients, resulting in increased repeat business and referrals.
  • Collaborated with the marketing team to develop promotional materials that drove customer interest and sales growth.
  • Developed customized proposals for prospective clients, effectively communicating the value of products or services offered.

Specimen Processor

All Medical Staffing
09.2013 - 01.2015
  • Followed safety protocols while handling hazardous materials.
  • Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
  • Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
  • Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
  • Collected and processed samples for patient drug screenings.
  • Performed Medical Billing and Coding duties.
  • Documented and filed laboratory results for the physician.
  • Adhered to all HIPPA rules and regulations.
  • Completed data entry duties.

Education

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
10-2019

Skills

  • Case planning
  • Ethical practice
  • Progress monitoring
  • Boundary setting
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Total Case Specialist

Agero Inc.
08.2022 - 10.2024

Lead Sales Representative/Customer Service Cashier

Dollar General INC
03.2018 - 06.2019

Specimen Processor

All Medical Staffing
09.2013 - 01.2015

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy

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