Cassandra Fleming
St. Louis,Missouri
Summary
Seventeen years experience in the cleaning industry, working as an independent contractor, cleaning for a host of real estate agents and investors. I am also experienced in leading teams in a commercial cleaning space.
Overview
18
18
years of professional experience
Work History
Sans Cleaning Service
Independent Contractor
04.2007 - Current
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to customer requests efficiently and with knowledgeable assistance.
Shift Supervisor
KB Building Services
01.2018 - 03.2020
- Resolved customer complaints and issues
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency
- Conducted routine inspections to check quality and compliance with established specifications.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Supervised ongoing daily production phases.
Shift Supervisor
4M Building Solutions
07.2013 - 01.2018
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Troubleshot equipment to reduce service calls and downtime.
- Created and implemented strategies for improving operational efficiency and accuracy.
Education
Diploma - General
Madison High School
Madison,IL05.1985
Skills
- Goal-oriented mindset
- Client Relationship Building
- Workflow Management
- Complaint Handling
Timeline
Shift Supervisor
KB Building Services
01.2018 - 03.2020
Shift Supervisor
4M Building Solutions
07.2013 - 01.2018
Sans Cleaning Service
Independent Contractor
04.2007 - Current
Diploma - General
Madison High School
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